Customer Service Representative

20 hours ago

Houston, United States Cenergy International Full time
Job Description

Roles and Responsibilities:

Customer Service Representative to join our Aftermarket team As a Customer Service Representative, you will utilize a hands-on, professional approach to ensure consistent and effective resolutions of customer requests, while working in a fast-paced environment, as part of our energetic and inclusive Customer Service team.

Client is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers, full-field drilling, completion, and production needs. Since 1862, has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.

PRIMARY DUTIES & RESPONSIBILITIES:

- Communicating with customers to address their needs and/or professionally handling potential issues with products or services.

- Quoting assigned customers on requests received.

- Managing customer needs and expectations by proactively reviewing open orders.

- Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.

- Liaise with customer regarding quotations and invoicing queries.

- Work with warehouse department to arrange for necessary parts to be shipped for respective service call.

- Work with service coordinator to arrange for Service personnel to be available for the respective service call.

- Comply with all Company and HSE policies and procedures.

- Perform other duties as assigned.

ASSIGNMENT DURATION: 6 TO 12 MONTH PROJECT WITH THE POSSIBILITY TO CONVERT TO FULL-TIME (NOT GUARANTEED)

SCHEDULE: MONDAY THROUGH FRIDAY - 8: 00 AM TO 5: 00 PM OR 7: 00 AM TO 4: 00 PM - WEEKLY OVERTIME IS ABOUT 5 TO 10 HOURS PER WEEK (OPTIONAL)

HYBRID SCHEDULE AVAILABLE WORKING REMOTE ON MONDAYS AND FRIDAYS.

EDUCATION & EXPERIENCE QUALIFICATIONS:

- High School Diploma or GED equivalent.

- Ability to pass a drug screen & background check.

- Experience in a customer service-oriented role preferred.

- Must be proficient in Microsoft office.

- Prior experience in ERP systems a plus

- Excellent organization skills with the ability to keep track of multiple priorities.

- Ability to adapt and be cross-trained to learn all job duties as required

- Ability to work in a fast-paced environment.

For more information, please email us at recruiters@cenergyintl.Com

Pay Range:

The pay range for this position is $22.00-27.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.

Please Note:

Must have a valid driver s license and current state required minimum vehicle insurance coverage to drive onto Client and Company property.

Benefits:

The benefits available with this position include:

Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
Continuous Employment Development and Learning
Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
401K
Aetna Group Medical Coverage & Kaiser for California only
Dental Insurance Coverage
Vision Insurance Coverage
Basic Life Insurance & AD&D
Long Term Disability
Voluntary Short-Term Disability
Direct Deposit
Health Savings and Flexible Spending Accounts

Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.

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