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Decom Field Engineer

3 months ago

Council Bluffs, United States Synectics Full time

Job Description:

  • Perform work on customer sites across the US working with the fellow Decom team members.
  • Returning new and used customer material from the site back into inventory.
  • The team receives requests from engineering groups within NetOps that complete deployments across the US region, this material translates into a request sheet listing the equipment that is required to be collected and brought safely back to our warehouse location.
  • Working on customer sites across the US
  • Booking travel for Decom for upcoming activity
  • Adhering to customer security and safety policies
  • Supporting in the preparation of Decom projects with good research and feedback on team meetings prior to project start dates
  • Performing part identification and data input into inventory management system
  • Performing configuration checks of high value items and documentation updates
  • Safe removal of telecoms equipment on customer sites
  • Repacking of high value items according to our packaging guidelines
  • Preparation of material for safe shipping and completion of handovers to courier teams
  • Updating of inventory management system
  • Attending and contributing to regular team meetings
  • Providing feedback of weekly activity on team meetings
  • Updating documentation of change requests for equipment and packaging changes
  • During quieter periods contribution to ongoing projects will be required
  • Assisting in virtual decoms
  • Helping other engineers verify parts and proper packaging technics over VC
  • Weekly travel will be required for the first 2 months for training. Thereafter, travel will be around 30% and 70% in local metro
  • Submitting of weekly expense reports following company guidelines
  • Attend all customer team meetings as required
  • Adhere to all aspects of health and safety in warehouse including safe handling of ESD components
  • Adhere to all travel policies
  • Client confidentiality must be adhered to at all times
Qualifications
  • High School diploma
  • 3-5 years telecoms experience
  • Prior experience handling equipment because equipment is expensive.
  • Experience of inventory control and management systems
  • Computer literate, intermediate level Word/Excel/Mail (Google docs a bonus)
  • Working without direct supervision
  • Experience of electronics/telecommunication hardware
  • Experience of working in a fast-paced, volatile environment
  • Experience of handling and resolving customer queries
  • Able to lift heavy objects 100 lbs +
  • Excellent verbal and written communication in English
  • Excellent personal organization and business administration skills
  • Attention to detail and ability to work with a high level of accuracy
  • Ability to multi-task and manage conflicting priorities
  • Ability to work productively, efficiently and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality
  • Good team building skills
  • Knowledge of Optical Link Characterization General Requirements:
    • End face connector inspection
    • Insertion Loss measurement
    • Distance measurement
    • Connector and splice measurements
    • Reflectance measurements
    • Optical return loss (ORL) measurements
    • Chromatic Dispersion (CD) measurements
    • Polarization Mode Dispersion (PMD) measurements
    • Basic knowledge of AC/DC power and voltmeter
    • Basic knowledge electrostatic discharge and safety precautions

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.