Experience Guide

4 days ago

Houston, United States the now corporation Full time

Are you searching for something other than 'Corporate America'? Does positive energy, kindness, and connection sound appealing?

Become an Experience Guide at The NOW, a new concept massage boutique, offering healing massage services, in an inspired setting. We pride ourselves on quality, warmth, and compassion - whether we're welcoming guests or giving back in the Historic Houston Heights Community.

Our diverse team is growing quickly We are looking for a friendly people-person, committed to supporting boutique operations.

To help you perform at your best, we offer free* and discounted employee massages, special rates for friends & family, monthly incentives, fun competitions, regular free lunches, and sponsored team building events. Need some fuel for all this fun? Just head to our free snack drawer

What will my day look like?

  • Provide top level guest service for all.
  • Accurately book, change and cancel massage appointments.
  • Acknowledge and greet everyone who enters and leaves.
  • Answer the phone promptly.
  • Maintain a clean and organized boutique.
  • Properly open and close boutique each day according to Standard Operating Procedures.
  • Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
  • Know and be able to articulate The NOW mission.
  • Be on time for your shift.
  • Utilize computers with skill and proficiency and only for business purposes.
  • Maintain cash register bank.
  • Actively promote services, enhancements, membership, and retail, as well as special events, promotions and/or discounts available.
  • Maintain eye contact when addressing external and internal guests.
  • Handle guests' questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top level communication.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Maintain a clean, safe, fully stocked and well-organized work environment.
  • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
  • Maintain a positive attitude and contribute toward a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.
  • Regularly attend, participate in and support training and staff meetings.
  • Assist in all areas of operation as requested by management.
  • Communicate to management all occurrences involving staff or guests that require attention.
Who are we looking for?
  • Detail-oriented with the ability to multi-task.
  • Efficient and productive in a fast-paced environment.
  • Enthusiastic with excellent customer service skills.
  • Basic math and money handling skills.
  • Enjoys working with people / possesses a friendly and outgoing personality.
  • Excellent communication, listening and computer skills.
  • A team player.
  • Willing to work on weekends.


The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today's fast paced digital society, our goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States. The first boutique in Houston opened in October 2020 in the historic Heights district.

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

*Free massage subject to terms & conditions.

  • Store Experience Guide

    2 weeks ago

    Houston, United States YETI Coolers, LLC Full time

    Pay rate:$15.00At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to...

  • Overnight Programs Guide

    1 month ago

    Houston, United States Houston Zoo Full time

    The Overnight Programs Guide is responsible for implementing and leading an exciting and fun recreational and educational overnight program regarding natural sciences (zoology, ecology, conservation, and animal husbandry) with the goal of increasing an understanding and appreciation of the natural world. This is a part time position for 16-29 hours per week....

  • Patient Guide

    3 days ago

    Houston, United States Houston Methodist Full time

    At Houston Methodist, the Patient Guide position oversees and coordinates the patient experience at the Methodist department to which he or she is assigned. The Patient Guide position provides support for patients and their families to obtain seamless service through effective communication. This position functions strictly as a guide and does not...

  • Outside Executive Sales Representative

    2 weeks ago

    Houston, United States We Guide, You Grow LLC. Full time

    Job DescriptionJob DescriptionWe Guide, You Grow LLC is recruiting an Outside Sales Representative for a LARGE 3PL Trucking company for the Houston, Texas area. This is a remote position with some travel required.The company provides transportation services and solutions for any hauling needs. Whether flatbed, truckload, rail, ocean, or air, they have the...

  • Patient Guide

    3 days ago

    Houston, United States Houston Methodist Full time

    At Houston Methodist, the Patient Guide position oversees and coordinates the patient experience at the Methodist department to which he or she is assigned. The Patient Guide position provides support for patients and their families to obtain seamless service through effective communication. This position functions strictly as a guide and does not...

  • Spa Guide Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Hand and Stone, Oak Forest Full time

    Job DescriptionHand and Stone, Oak Forest is seeking a highly motivated and customer-focused Spa Guide to provide exceptional service to our clients.Key ResponsibilitiesDeliver Outstanding Service: Greet clients warmly, build lasting relationships, and ensure a positive experience.Master Multitasking: Answer phone calls, book appointments, and communicate...

  • Retail Sales Leader

    4 weeks ago

    Houston, Texas, United States Bonobos Full time

    About BonobosWe are a dynamic and innovative retail company that specializes in men's fashion. Our mission is to provide exceptional customer experiences and deliver high-quality products that meet the needs of our customers.Job SummaryWe are seeking a highly motivated and experienced Retail Sales Leader to join our team as a Lead Guide. As a Lead Guide, you...

  • Customer Experience Specialist

    3 weeks ago

    Houston, Texas, United States Andre Maule - State Farm Agent Full time

    About Our AgencyWe are a growth-oriented agency with a team of highly motivated individuals who are dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.Job SummaryWe are seeking a vibrant individual who thrives on providing exceptional customer experiences and engaging with the public to make a...

  • Customer Experience Assistant, Sales

    2 weeks ago

    Houston, Texas, United States Brilliant Earth Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Experience Assistant, Sales to join our team in Houston. As a key member of our sales team, you will be responsible for guiding customers through the purchasing process, creating personalized experiences, and exceeding sales targets.Key ResponsibilitiesGuide customers through...

  • Guest Experience Ambassador

    4 weeks ago

    Houston, Texas, United States Marriott International Full time

    Job SummaryWe are seeking a highly motivated and service-oriented Guest Experience Expert to join our team at The St. Regis Houston. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and unique.Key ResponsibilitiesProcess...

  • Guest Experience Ambassador

    4 weeks ago

    Houston, Texas, United States Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at Marriott International. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient...

  • Guest Experience Ambassador

    4 weeks ago

    Houston, Texas, United States Marriott International Full time

    Job SummaryWe are seeking a highly motivated and service-oriented Guest Experience Expert to join our team at The St. Regis Houston. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless transactions throughout their stay.Key ResponsibilitiesProcess...

  • Café Experience Ambassador

    1 week ago

    Houston, Texas, United States Capital One Full time

    About the RoleWe're seeking a dynamic and customer-focused individual to join our team as a Café Ambassador. As a key member of our community, you'll play a vital role in introducing customers to our best-in-class services and creating memorable experiences.ResponsibilitiesBring the Café experience to life by creating an inclusive environment where all...

  • Cashier - Luxury Retail Experience

    4 weeks ago

    Houston, Texas, United States FERRAGAMO USA, Inc. Full time

    About the RoleFERRAGAMO USA, Inc. is seeking a skilled Cashier to join our team at our Houston location. As a Cashier, you will be responsible for guiding all front of house and back of house monetary/customer transactions, as well as guiding all stock activities, including inventory, organization, control, and audits.Key ResponsibilitiesOwnership: Adhere to...

  • Café Experience Specialist

    3 weeks ago

    Houston, Texas, United States Capital One Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Café Ambassador. As a key member of our café team, you will be responsible for delivering exceptional customer experiences and promoting our brand values.Key ResponsibilitiesBring the café experience to life by creating an inclusive environment where all...

  • Customer Experience Representative

    4 weeks ago

    Houston, Texas, United States VCA Animal Hospitals Full time

    About the RoleVCA Animal Hospitals is seeking a highly skilled and personable Client Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and setting the tone for our practice.Key ResponsibilitiesCustomer Service Functions: Greet visitors, answer telephones,...

  • Guest Experience Expert

    4 weeks ago

    Houston, United States Marriott Full time

    Job Number 24153460 Job Category Rooms & Guest Services Operations Location The St. Regis Houston, 1919 Briar Oaks Ln, Houston, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build...

  • Guest Experience Expert

    1 month ago

    Houston, United States Marriott International Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

  • Guest Experience Expert

    1 week ago

    Houston, United States Marriott Full time

    Job Number 24164236 Job Category Rooms & Guest Services Operations Location Rotary House Hotel, 1600 Holcombe Blvd., Houston, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build...

  • Customer Experience Associate

    1 month ago

    Houston, Texas, United States Brilliant Earth Full time

    **Job Summary**Brilliant Earth is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through in-person and virtual appointments.**Key Responsibilities:**Guide customers to...