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Salesforce Business Analyst

2 months ago

Philadelphia, United States Axalta Full time
Job Description:

The Salesforce Business Analyst role creates, reviews, analyzes, and defines requirements for building Salesforce technology solutions for business opportunities. The right candidate will have experience in creating, analyzing, and validating detailed functional specifications. You will work within a team structure of project managers, Business SMEs and technical resources.

As a Salesforce Business Analyst, you will:

  • Work with business subject matter experts on building requirements documents.
  • Map functional requirements to Salesforce.com features and functionality.
  • Understand and document requirements for configuring, testing, and launching our CRM solution.
  • Serve as the functional expert for Salesforce projects.
  • Work with technical resources to interpret requirements into technical documents.
  • Understand CRM requirements and Identify product requirements for future enhancements.
  • Act as liaison between business partners and the technical team.
  • Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details.
  • Report project statuses to project managers.
  • Build testing strategies for project teams.
  • Build test scripts for technical and business users to execute.
  • Manage the execution of testing new or enhanced system.
  • Work with Key users on documentation and training material.
  • Work within a project team structure.
  • Work closely with the Solution Architect and client resources to ensure the system meets the needs of the client.
Qualifications:

Required
  • Bachelor's degree required. Information Technology or similar preferred.
    • If bachelor's degree is non-tech focused, equivalent work experience may be acceptable in lieu of that focus.
  • 5 years' experience as a BA or similar position
  • 5 years of experience on SFDC (Salesforce.com) platform
  • Certified Administrator
  • Certified Platform App Builder
  • Certified Business Analyst
  • Experience with creating and completing deliverables including requirements, design, user stories and testing documentation.
  • Proven ability to document and communicate business processes and requirements.
  • Ability to work successfully in a multi-functional and multi-cultural global team.
  • Experience with Salesforce architecture and automation using workflow and process builder.
Preferred
  • SFDC Trailhead super badges strongly preferred.
    • Business Admin Specialist.
    • Lightning Experience Reports & Dashboard Specialist.
    • Security Specialist.
    • Flow Fundamentals Super Badge Unit.
    • Flow Administration Super Badge Unit.
  • Experience in training and engaging with users to drive adoption.
  • Experience with Service and Experience Cloud modules.
  • Strong problem-solving capability.
  • Superior communication skills.


Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.