Automotive Service Advisor

4 weeks ago

Clermont, United States Toyota of Clermont Full time

The Service Advisor initiates automotive services and repairs by addressing customer concerns; recommending needed services and maintenance; verifying warranty and service contract coverage; developing estimates; writing repair orders; selling ethically needed repairs and maintenance; and maintaining customer rapport and records. The Service Advisor position has a strong focus on sales and customer service. Demonstrate ability to work collaboratively in a team-focused environment to ensure the ongoing growth of the business.

Job Responsibilities:

  • Address customer concerns by listening to description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
  • Prepares repair orders (ROs) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
  • Communication liaison between the customer and the technician
  • Maintains customer rapport by explaining and prioritizing needed vehicle repairs and maintenance; managing customers expectations; obtaining customer's approval of estimates; obtaining and providing contact information (phone numbers, addresses, email addresses); answering questions and concerns; arranging towing and temporary transportation
  • Maintains automotive records by recording problems and corrective actions planned
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Requirements:

  • Service Advisors must have previous automotive Service Advisor experience
  • Require strong verbal and written communications skills
  • Required to be produce high sales levels, while maintaining high levels of customer satisfaction
  • Ability to understand and keep abreast of the federal, state, and local regulations that affect their operations
  • Valid Drivers License and clean driving record
  • Must consent to and pass a drug/background screen
  • Ability to multi-task and work in a fast-paced environment
  • Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
  • Customer focused
  • Energetic
  • Self-motivated
  • Ability to work evenings until 9:00 PM
  • Ability to work weekends as business needs dictate
  • Maintain or obtain required Toyota Certifications

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits.Employment is contingent upon successful completion of a background investigation.

Toyota of Clermontis proud to be an Equal Opportunity Employer.

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