Help Desk/End User Support Manager
2 weeks ago
DescriptionActioNet has an immediate opportunity for a Help Desk/End User Support Manager eligible for Secret Clearance in the DC, Maryland, and Virginia area. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense. Experience with managing Defense Health Agency (DHA) and/or Military Medical programs is highly preferred. As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services. They also manage escalations, analyze performance metrics, and provide leadership and guidance to the support staff. Duties and Responsibilities Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians.Identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel. Assist computer users with hardware and software questions and problems. Field telephone calls, e-mail messages and other contacts from customers seeking guidance on technical problems. Perform independent thinking, complex tasks with little to no supervision, and may be required to supervise. Overseas all survey planning, design, sampling, and development, creating guidelines for capture, managing, and use of information for knowledge base. This includes: Pretest/pilot surveying; defining and refining the agenda Survey database administration Assessing reliability and validity of data Determining proper survey data collection methodology Oversees the production of reports and findingsBasic Qualifications: Minimum six (6) Years experienceAssociate's degree or equivalent experience HDI Support Center Manager (HDI-SCM) or equivalent (ITIL etc.)Preferred:Experience with managing Defense Health Agency (DHA) and/or Military Medical programs is highly preferred. ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ********Direct Applicants, only. No Agencies, No third-party recruiters, please********
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Help Desk Support Specialist II
2 days ago
Washington, United States Lawelawe Management Group LLC Full timeThe Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for service requests, change requests, and service disruptions. Duties: Provide Help Desk reports on the status of all...
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End User Operations Manager
4 weeks ago
Washington, Washington, D.C., United States SAIC Career Site Full timeDescription SAIC is seeking an End User Operations Manager to support our DOT customer in Washington D.C. We are looking for an effective leader with strong skills in managing an End User Support (EUS) Team to include: Headquarters Executive Help Support, Enterprise Operations Center (EOC), Tier 2, Field Support, Service Desk, Video Teleconferencing (VTC),...
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End User Operations Manager
2 days ago
Washington, Washington, D.C., United States SAIC Career Site Full timeDescription SAIC is seeking an End User Operations Manager to support our DOT customer in Washington D.C. We are looking for an effective leader with strong skills in managing an End User Support (EUS) Team to include: Headquarters Executive Help Support, Enterprise Operations Center (EOC), Tier 2, Field Support, Service Desk, Video Teleconferencing (VTC),...
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Help Desk Manager
3 weeks ago
Washington, United States Go intellects Inc Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryComplete Description:IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users. Provides support and expertise with fixed and portable Audio/Video solutions. Provides...
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Help Desk Manager
1 week ago
Washington, United States Go intellects Inc Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryComplete Description:IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users. Provides support and expertise with fixed and portable Audio/Video solutions. Provides...
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Help Desk Analyst
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Washington, United States Trillion Technology Solutions Full timeTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All incidents escalated to Tier II must contain details of...
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Help Desk Analyst
3 weeks ago
Washington, United States Trillion Technology Solutions Full timeJob DescriptionJob DescriptionTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All incidents escalated to Tier II must...
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Help Desk Analyst
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Washington, United States cyber technology innovations Full time**Help Desk Technician - Desktop Deployment**: The primary responsibility for a Desktop Deployment Technician is to deploy systems to end users in an federal government organization. The technician may also take on additional role focusing on IT Service Desk. The Desktop Deployment Technician manages desktop/laptop inventories. The professional has to make...
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Help Desk Journeyman
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Washington, United States Cherokee Nation Businesses Full timeJob DescriptionHelp Desk Journeyman ***This position requires an active SECRET clearance or the ability to obtain a SECRET clearance to be considered. *** Must reside in the DC, MD and VA area. Fully On-Site. The Help Desk Journeyman will perform support services such as supporting user profile, password resets, company name and address changes, and general...
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Information Technology Help Desk
2 days ago
Washington, United States Cielo Full timePosition Summary Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDCs computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and...
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Information Technology Help Desk
1 week ago
Washington, United States Cielo Talent Full timePosition Summary Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDC’s computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and...
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Information Technology Help Desk
7 days ago
Washington, United States Cielo Talent Full timePosition Summary Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDC’s computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and...
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Information Technology Help Desk
17 hours ago
Washington, United States Cielo Full timePosition Summary Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDC’s computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and...
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Information Technology Help Desk
1 week ago
Washington, United States Cielo Talent Full timePosition Summary Our client, NRDC is looking for an IT Help Desk Technician. The IT Help Desk Technician provides daily support at the first-tier level for all aspects of NRDC’s computing and network environment and to ensure that end users are receiving appropriate assistance. This includes the responsibility of identification, prioritization, and...
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Help Desk Technician
7 days ago
Washington, United States Sprezzatura Management Consulting, LLC Full timePosition Description Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardware issues. Being a Help Desk Technician documents, tracks, and monitors the...
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Help Desk Technician
1 week ago
Washington, United States Sprezzatura Management Consulting Full timeJob DescriptionJob DescriptionSalary: Position Description Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardware issues. Being a Help Desk Technician...
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Tier 1 - IT Help Desk (Call Center) Support
2 weeks ago
Washington, United States ActioNet Full timeActioNet has opportunities for Tier 1 – IT Help Desk (Call Center) Support. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and the Department of Defense. Please note this role is ON-SITE, 5 days a week in Washington, DC. As the Tier 1 – IT Help Desk (Call Center)...
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Tier 1 - IT Help Desk (Call Center) Support
3 weeks ago
Washington, United States ActioNet Full timeDescription ActioNet has opportunities for Tier 1 - IT Help Desk (Call Center) Support. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and the Department of Defense. Please note this role is ON-SITE, 5 days a week in Washington, DC. As the Tier 1 - IT Help Desk (Call Center)...
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Service Desk
2 weeks ago
Washington, United States TM3 Solutions Inc Full timeJOB DESCRIPTION: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during for our OMC customer. ROLE AND RESPONSIBILITIES: • Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident...
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Help Desk Associate
3 days ago
Washington, United States Akira Technologies Full timeJob Description Job Description Akira Technologies is seeking a Help Desk Associate to help support our government client in modernizing their enterprise information technology services, which is vital to deploying their mission in disaster and relief programs. This is hybrid work with places of performance in Washington, DC and Round Hill, VA. Ideal...
