Client Care Specialist
2 weeks ago
Requirements
Responsibilities:
- Proficiently manage client records, appointments, and billing.
- Provide excellent customer service to clients, demonstrating good communication skills and attention to detail in all interactions.
- Maintain a professional and courteous phone etiquette when communicating with clients, referring veterinarians, and pharmacies.
- Foster positive and professional relationships with all hospital staff members, promoting a collaborative and supportive work environment.
- Ensure accurate preparation and submission of laboratory samples, following established protocols and maintaining attention to detail.
- Assist with the accurate filling of prescriptions, explaining medications to pet owners and addressing any related inquiries.
- Manage inventory and medical supply needs, maintaining appropriate levels and ensuring availability for dental procedures and treatments.
- Conduct regular equipment inspections and perform maintenance tasks to ensure proper daily function and compliance with safety standards.
- Effectively manage communication within the clinic, delegating tasks and responsibilities as needed to ensure efficient workflow.
- High school diploma or equivalent.
- Prior experience in a veterinary setting, particularly in dentistry or a related field, is desirable.
- Proficiency in using a veterinary practice management software is a plus.
- Strong attention to detail and organizational skills, ensuring accuracy and efficiency in all tasks.
- Professional demeanor, with the ability to present oneself in a positive and professional manner.
- Good interpersonal skills, fostering positive relationships with clients and staff members.
- Ability to multitask and prioritize responsibilities effectively, managing competing demands in a fast-paced environment.
- Strong problem-solving skills and the ability to make informed decisions under pressure.
- Health Care Plan (Medical, Dental & Vision)
- 401K
- Short Term Disability
- Paid Time Off (Vacation & Public Holidays) - for eligible positions only
- Discounted Veterinary Services
- Hourly starting at $20.00+ DOE
Join our dedicated veterinary dentistry team and contribute to the well-being of our animal patients and their owners. As the Client Care Coordinator, you will play a crucial role in providing exceptional client service, supporting operations, and maintaining a positive work environment. Apply today to be part of our compassionate and skilled team.
Salary Description
$20 per hour + DOE
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