Client Service Representative

2 weeks ago

Fort Collins, United States Animal Hospital of Colorado Full time

About Animal Hospital of Colorado
We take a personalized approach to every patient and client because we understand that every pet is different. Our veterinary team works closely with our clients to develop a care plan that meets your pet’s specific needs. At Animal Hospital of Colorado, we aim to build meaningful relationships with our clients and can’t wait to work with new clients and their furry family members.
We believe giving back to our community is important and have fostered a close relationship with a local rescue center, All Aboard Animal Rescue. Our veterinary team offers medical care to rescue dogs, and we’re honored to be a part of helping them find their forever families.
Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction.  In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking.  The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Client Service Representative Competencies


Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.  Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members.  Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners.  Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.


Essential Responsibilities


Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.


Requirements / Qualifications


Full or part-time
Ability to work on weekends
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE



Benefits Offered


Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program

  • Client Service Representative

    6 days ago

    Fort Collins, United States Animal Hospital Of Colorado Full time

    About Animal Hospital of Colorado We take a personalized approach to every patient and client because we understand that every pet is different. Our veterinary team works closely with our clients to develop a care plan that meets your pet’s specific needs. At Animal Hospital of Colorado, we aim to build meaningful relationships with our clients and can’t...

  • Client Service Representative

    7 days ago

    Fort Collins, United States Animal Hospital Of Colorado Full time

    About Animal Hospital of Colorado We take a personalized approach to every patient and client because we understand that every pet is different. Our veterinary team works closely with our clients to develop a care plan that meets your pet’s specific needs. At Animal Hospital of Colorado, we aim to build meaningful relationships with our clients and...

  • Client Service Representative

    7 days ago

    Fort Collins, United States Animal Hospital of Colorado Full time

    Job DescriptionAbout Animal Hospital of ColoradoWe take a personalized approach to every patient and client because we understand that every pet is different. Our veterinary team works closely with our clients to develop a care plan that meets your pet’s specific needs. At Animal Hospital of Colorado, we aim to build meaningful relationships with our...

  • Client Service Representative

    2 weeks ago

    FORT COLLINS, United States Animal Hospital of Colorado Full time

    About Animal Hospital of Colorado We take a personalized approach to every patient and client because we understand that every pet is different. Our veterinary team works closely with our clients to develop a care plan that meets your pet’s specific needs. At Animal Hospital of Colorado, we aim to build meaningful relationships with our clients and...

  • Client Service Representative

    6 days ago

    Fort Collins, CO, United States Animal Hospital of Colorado Full time

    About Animal Hospital of Colorado We take a personalized approach to every patient and client because we understand that every pet is different. Our  veterinary team works closely with our clients to develop a care plan that meets your pet’s specific needs. At  Animal Hospital of Colorado , we aim to build meaningful relationships with our clients and...

  • Client Support Representative

    3 weeks ago

    Fort Collins, United States Luma Marketing Group Full time

    Luma Marketing Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client...

  • Client Service Representative

    2 weeks ago

    Fort Collins, CO, United States Animal Hospital of Colorado Full time

    About Animal Hospital of Colorado We take a personalized approach to every patient and client because we understand that every pet is different. Our veterinary team works closely with our clients to develop a care plan that meets your pet’s specific needs. At Animal Hospital of Colorado, we aim to build meaningful relationships with our clients and...

  • Client Service Representative

    2 weeks ago

    Fort Wayne, United States ECI Management Full time

    Job DescriptionJob DescriptionEthereal Consulting delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Service Representative role to help us...

  • Client Service Representative

    3 days ago

    Fort Wayne, United States ECI Management Full time

    Job DescriptionJob DescriptionEthereal Consulting delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Service Representative role to help us...

  • Client Services Representative

    1 week ago

    Fort Lauderdale, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Client Services Representative Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Client Services Representative position with Atlantic...

  • Client Service Representative

    2 weeks ago

    Fort Worth, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable...

  • Client Service Representative

    6 days ago

    Fort Wayne, United States Old National Bank Full time

    Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goal Client Service, Representative, Customer Service, Retail, Client, Banking

  • Client Service Representative

    4 weeks ago

    Fort Worth, United States Ethos Veterinary Health, LLC Full time

    Are you looking to be a part of an amazing team of people who get to help provide state-of-the-art healthcare to our companion animals? Dallas Veterinary Surgical Center - Fort Worth Location- is currently seeking a qualified, driven individual to de Client Service, Representative, Service, Client, Animal Care, Retail

  • Client Service Representative

    10 hours ago

    Fort Lauderdale, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly professional service...

  • Customer Service Representative

    2 weeks ago

    Fort Collins, United States Olivia Smith Agency Inc Full time

    Job DescriptionJob DescriptionIf you enjoy helping others and are a compassionate, customer-focused individual, then apply to our Fort Collins insurance agency today! Our reputable insurance agency is looking for an exceptional insurance customer service representative to join our team.Our Customer Service Representative will be responsible for providing...

  • Client Service Representative

    2 weeks ago

    Fort Lauderdale, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet highly professional service...

  • Client Service Representative

    5 days ago

    Fort Wayne, United States SYM Financial Advisors Full time

    **Position Description** Title**:Client Service Representative (CSR)** Reports to: Julie Shepherd - Client Service Manager Benefits: Yes Status: Non-exempt - **Are you passionate about making a difference in people’s lives while thriving in a team-centric environment?**_ **Who is SYM?** SYM Financial Advisors serves as a trusted expert to our...

  • Client Services Representative

    6 days ago

    Fort Lauderdale, United States NVA Full time

    Bayview Animal Hospital is recruiting for an experienced Veterinary Customer Service Representative. This position will act as an Customer Service Representative- generally to the practice. This position offers opportunity to be involved in all aspects of the Hospital. Thus, we are seeking an individual who has excellent Customer Service, an interest in...

  • E-Commerce Client Service Representative

    6 days ago

    Fort Lauderdale, United States The Watches of Switzerland Group Full time

    E-Commerce and Client Financial Service Representative E-Commerce and Client Financial Service Representative responds to customer web inquiries regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. The E-Commerce and Client Financial...

  • Agent & Client Services Representative

    6 days ago

    Fort Lauderdale, United States Universal Insurance Holdings Full time

    Know your rightsInform yourself of your rights and responsibilities by reviewing the content provided in the list below.Employment Eligibility (e-Verify): English & SpanishRight to work: English / SpanishIt's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The...