Customer Delight Representative

4 weeks ago

Rosemont, United States Feldco Factory Direct Full time

**Customer Delight Representative**

**Hours**:

- **_Employees in this role will be trained for the first 2 weeks on the following shift:_**
- Monday through Friday from 8:30am to 4:30pm.
- **_After the conclusion of training, the hours for this position will be:_**
- Monday through Thursday & Saturday: 11:30am - 8pm.
- Friday: 10:30am - 7pm.
- Saturdays will be occasionally necessary for this role.

**Key Responsibilities**:
As a Customer Delight Representative at Feldco, you'll be engaging directly with customers over the phone. Your role is hands-on and requires clear, concise communication not only with customers but also with various departments within Feldco to rapidly resolve any outstanding issues and provide customers with delight

**_Tasks Include:_**
- Answering inbound calls to Feldco 866 number or direct lines, accessing caller needs, and transferring to the appropriate party.
- Screening calls for upper management.
- Clear and accurate communication of Feldco products and services.
- Solving customer issues, resolving service issues, and/or scheduling service appointments.
- Scheduling strong, consistent sales appointments, and second measure appointments.
- Confirming appointments, and outbound reminder calls for services and second measure appointments.
- Message taking and communication with managers and product specialists.
- Ability to use internet maps to help product specialists.
- The CDR may be assigned additional tasks or projects as needed during peak or off season.
- The CDR works with all areas of the company to ensure all customers are “delighted” with their sales, service, financing, or other inquiries.

**Qualifications**:

- High school diploma or equivalent required.
- Organizational skills and outstanding oral and written communication abilities are required.
- Proficient PC skills (Word, Excel).
- 35+ WPM.
- Ability to work in a fast paced and demanding environment.
- Key skills include, but are not limited to, using a multi-call phone system, data entry and sales skills.
- Bi-lingual preferred, but not necessary.

**Why Feldco?**
- Welcome to the heart of action at Feldco’s Call Center The Call Center is a dynamic environment, perfect for individuals with stellar communication skills, precision, and a capacity for thriving in an active, team-oriented setting. If you're ready to contribute to our ongoing success, we want you on board
- Feldco is the #1 Window Supplier & Home Renewal company in the Midwest with over 50+ years of experience. We are family owned, and delight homeowners with home improvement projects to improve their residence. Feldco believes genuine, positive human connections will make anyone's day better, especially the people who work here.

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