Product Support Associate

4 days ago

St Paul, United States Winco Full time

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Product Support Associate

Full Time

Le Center, MN, US 6 days ago

Requisition ID: 1034 Salary Range:

$20.00 To 27.00 Hourly POSITION TITLE:

Product Support Associate FLSA STATUS:

Full Time REPORTS TO:

Service Manager SALARY RANGE:

$20.00-$27.00/ Hour REVISED:

March 8, 2024 PRIMARY RESPONSIBILTIES The Product Support Associate takes phone calls and emails from Winco dealers and owners of Winco Generator Sets, and assists customers with troubleshooting and repair of Winco Generator Sets and Accessories based on symptoms. This includes various components and systems such as Engines, Generator Ends, Control/Monitoring Systems, and Electrical Power Distribution Systems/Switchgear. The Product Support Associate will gather and provide thorough documentation and customer feedback of issues to be entered into company databases. The Product Support Associate will treat customers with complete dignity and respect at all times. The Product Support Associate has a real stake in maintaining Winco’s good name, and must take ownership of each product failure and help follow through until the problem is resolved. This position does have the potential for future growth and promotion, and the opportunity to participate in developing and conducting dealer training. JOB INTERACTIONS AND INTERFACE This role interacts with internal staff in all departments as necessary. DUTIES / RESPONSIBILITIES ESSENTIAL FUNCTIONS Provide excellent telephone skills – customer oriented and pleasant to work with Execute perfect working knowledge of generators and generator design, basic electricity and electrical wiring Assist customers with after sales support, troubleshooting, and technical questions Problem solving ability – Provides solutions Work well in a team environment and cross train as needed Backs up other service department duties as necessary Other duties as assigned by Service Manager PREFFERED QUALIFICATIONS Working knowledge of troubleshooting diesel and spark ignited engines Working knowledge of AC and DC electrical theory Familiarity with MS Outlook and Office Suite Familiarity with Epicor ERP System a plus Ability to organize and submit completed paperwork Technical School Certificate or Degree Mechanical/Electrical Certifications are a plus

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