Guest Service Agent

5 days ago

Kennedy Space Center, United States Hilton Hotels & Resorts Full time

Hilton Orlando is looking to welcome a Guest Service Agent to join the Front Office Team

Our hotel, which features over 1,400 guest rooms is located near International Drive and directly connected to the Convention center. Our Front Office team consists of our Director of Front Office Operations, Front Office Managers, Assistant Front Office Managers, our Pre-Arrival Coordinators, Guest Service agents and bell persons.

The ideal candidate would have 2+ years of recent customer service experience, at least 1 year experience in hospitality. Ability to work the required shifts and experience with Microsoft Office programs.

Shift Pattern: AM/MID/PM shifts, weekdays, weekends, holidays as needed

Pay Rate: $19.18 per hour, plus potential for additional income through upselling

The Benefits - Hilton is recognized as the best hospitality workplace in the world and the #2 World's Best Workplace by Great Place To Work US and Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

  • Access to your pay when you need it through DailyPay
  • Medical Insurance Coverage - for you and your family
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel discount program
  • Supportive parental leave
  • Matching 401(k)
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Welcome, check-in, and orient arriving guests to the hotel
  • Checking out guests and processing payments on-account
  • Respond to guest inquiries in-person, email, and telephone in a timely, friendly and efficient manner
  • Provide driving and/or walking directions to guests to local destinations
  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships
  • Provide or obtain accurate information
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.And, our amazing Team Members are at the heart of it all

  • Guest Services Agent

    6 months ago

    Kennedy Space Center, United States Villatel Full time

    Description Villatel, a hospitality company, is in search of a Guest Services Agent. You will be an integral part of ensuring exceptional guest experiences across various resort properties. Your role will involve engaging with guests, collaborating with different departments including operations, maintenance, dispatch, and housekeeping, and providing...

  • Guest Service Agent

    4 weeks ago

    Kennedy Space Center, United States HEI Hotels & Resorts Full time

    Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Guest Service, Agent, Service, Guest, Retail

  • Guest Service Agent

    5 days ago

    Kennedy Space Center, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B5ML [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    2 months ago

    Kennedy Space Center, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B1SY [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    7 months ago

    Kennedy Space Center, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel"s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you wou Guest Service, Agent, Guest, Service, Hospitality, Processing, Retail

  • Representative, Guest Services

    6 months ago

    Kennedy Space Center, United States Simon Property Group Full time

    This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simons interaction with i Guest Service, Guest, Representative, Customer Service, Program

  • Guest Service Agent

    4 weeks ago

    Kennedy Space Center, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B2YO [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Services Representative

    1 month ago

    Kennedy Space Center, United States Villatel Full time

    Villatel, a hospitality company, is seeking a Guest Services Agent to ensure exceptional guest experiences across various resort properties.Your role will involve engaging with guests, collaborating with different departments, and providing unparalleled service to enhance overall guest satisfaction.Key Responsibilities:Guest Interaction: Assist with check-in...

  • Guest Services Rep Part

    1 month ago

    Kennedy Space Center, United States Extended Stay Full time

    Extended Stay - 6443 Westwood Blvd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Part

    2 weeks ago

    Kennedy Space Center, United States Extended Stay Full time

    Extended Stay - 5610 Vineland Rd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Part

    4 weeks ago

    Kennedy Space Center, United States Extended Stay Full time

    Extended Stay - 1951 Summit Tower Blvd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Service Agent

    4 weeks ago

    Kennedy Space Center, United States Hilton Full time

    Signia by Hilton Orlando Bonnet Creek is searching for a talented Full-Time Guest Service Agent to join their Front Office team! The ideal candidate will be an outgoing individual with prior hospitality experience, position moral, communication skills, a commitment to guest satisfaction, and a desire to grow with Hilton. Preferred qualifications include...

  • Overnight Guest Service Agent

    4 weeks ago

    Kennedy Space Center, United States Waldorf Astoria Hotels & Resorts Full time

    Waldorf Astoria Orlando is looking for an Overnight Guest Service Agent to join the Front Office Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining. •Classification: Part-Time...

  • Overnight Guest Service Agent

    3 weeks ago

    Kennedy Space Center, United States Waldorf Astoria Hotels & Resorts Full time

    Waldorf Astoria Orlando is looking for an Overnight Guest Service Agent to join the Front Office Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining. •Classification: Full-Time...

  • Front Desk

    2 weeks ago

    Kennedy Space Center, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guest Front Desk, Agent, Guest Experience, Service, Retail, Hotel

  • Guest Service Agent

    4 weeks ago

    Kennedy Space Center, United States Hilton Full time

    Signia by Hilton Orlando Bonnet Creek is searching for a talented Part-Time Guest Service Agent to join their Front Office team! The ideal candidate will be an outgoing individual with prior hospitality experience, position moral, communication skills, a commitment to guest satisfaction, and a desire to grow with Hilton. Preferred qualifications include...

  • Guest Experience Specialist

    5 days ago

    Kennedy Space Center, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - JobID: EF92713DAE015AD55F7761375F1635F3 [Front Desk Agent / Concierge] As a Guest Experience Specialist at Residence Inn by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Respond promptly to guest...

  • Front Desk Agent

    1 week ago

    Kennedy Space Center, United States Marriott Full time

    Marriott Hotels - JobID: 875215E16B364339B2D2DB3E4007BE38 [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Maintain a clean and organized front desk area; Process...

  • Front Desk Agent

    7 months ago

    Kennedy Space Center, United States Westgate Resorts & Spa Full time

    As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail Front Desk, Agent, Customer Service, Reservations, Hotel

  • Restaurant Reservations Agent

    3 months ago

    Kennedy Space Center, United States Marriott Hotels & Resorts Full time

    Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Re Reservations, Restaurant, Agent, Reservation, Retail, Hotel