Member Service Representative

2 weeks ago

Appleton, United States Prospera Credit Union Full time

Our Member Service Representative (MSR) is the ultimate multi-tasker, experience-maker and arguably one of the most important roles at the credit union. If you possess a love for people and a flare for precision - this role is for you

In other words, the MSR is one of our most critical member experience touchpoints; they are the face of the organization and first contact for members. MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations.

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.

At Prospera Credit Union, people aren't just numbers or transactions and you won't be treated that way either.

We currently have an opportunity as a Part Time Member Service Rep (Teller) at our Darboy Location:

  • Minimum of $17.00/hr starting
  • Full-time: 35 hours per week
  • Must be available to work within the hours of 7:15AM - 5:15PM weekdays (until 5:45p Thursdays)
  • Must be available to work on Saturdays from 8:45AM - 12:15PM (rotational with other branch staff twice a month)
  • Additional $1.00 per weekend hours worked
As a member of our dynamic team you will be responsible for:
  • Providing professional, friendly and personalized member service during each interaction.
  • Act as the face of the organization and one of the first points of contact for our members
  • Accurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).
  • Creating conversations with members to help identify their needs
  • Providing information and education about various products and services
  • Making appropriate referrals, suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.
What could make YOU a great candidate for this opportunity?
  • A passion for helping people and being part of an awesome team
  • Excellent verbal communication skills
  • Strong attention to detail
  • Customer Service experience
  • High School Diploma or GED
  • Ability to hear, assimilate and solve problems quickly, using a member service approach
If you are looking for a great opportunity to join a growing team, let's talk

Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.

What sets us apart:
  • Culture of Diversity
  • Consistent Schedule
  • No Evening Hours
  • Great Paid Time Off Benefits
Life is short. Work somewhere awesome

Standard benefits for this 35hr/week role include Health/Dental/Vision/401(k) Retirement with a 5% matching contributions

Work Location:
  • Darboy Branch - N9660 County Rd. N, Appleton, WI 54915

Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

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