Member Service Representative

5 days ago


Appleton, Wisconsin, United States Prospera Credit Union Full time
Company Overview
Prospera Credit Union is a member-owned financial institution serving the Fox Valley area, offering competitive compensation and an excellent benefits package. We are dedicated to providing personal, tailored financial guidance to each of our members.

Salary
We offer a competitive salary of $45,000 per year, commensurate with experience, plus a range of benefits including health insurance, 401(k) matching, and paid time off.

Job Description
The Member Service Representative will be the face of the organization, providing professional, friendly, and personalized member service during each interaction. This includes accurately processing a variety of financial transactions, creating conversations with members to help identify their needs, and providing information and education about various products and services.

Required Skills and Qualifications
To succeed in this role, you will need:
* Excellent verbal communication skills
* Strong attention to detail
* Retail or customer service experience (1 year preferred)
* High school diploma or equivalent
* Ability to work independently as well as contribute positively to the team environment

Benefits
We offer a comprehensive benefits package, including:
* Health, dental, and vision insurance options
* Short-term and long-term disability insurance
* Life insurance
* 401(k) matching
* Employee assistance program
* Paid time off
* Professional development assistance

Schedule and Work Location
This is a part-time position, working 35 hours per week, Monday through Friday, with Saturdays rotational. The work location is at our Darboy Branch in Appleton, WI.

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