Senior Solutions Engineer

2 weeks ago

Raleigh, United States Relay Full time

Do you have a high degree of empathy and love learning? Are you able to quickly ramp up on new technology and have impeccable communication skills? Come join our solutions engineering team, where you will help large customers and potential customers understand how Relay delivers value in their organization. This is an ideal role for a detail-oriented, early career professional or experienced recent college graduate who is hungry to learn and grow in a fast-paced, startup setting.

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a Senior Solutions Engineer who will thrive in a dynamic start-up environment.

Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built, and launched an entirely new product category - a simple, rugged, internet-enabled smart-device and all the software that runs it - and we're disrupting the handheld radio industry for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities and are expanding our solutions engineering team to support this growth

This role will be based in our North Hills, Raleigh, North Carolina HQ and we work in a hybrid model with 3 days in the office, 2 days remote, and will involve 30-50% domestic travel.

Job Overview:

Relay's Senior Solutions Engineer will act as a liaison between our business, strategic customers and third party businesses with whom we partner to drive successful product deployments. The ideal candidate is obsessed with customer experience, believes no detail is too small, and is excited to multitask & drive simultaneous projects. You will work closely with Relay's product team to ensure we are leveraging best practices, our partners to coordinate clear expectations and reporting, and our internal teams to drive exceptional customer outcomes.

You are the technical master that guides customers through the entire sales cycle (from pre-sales through post-sales). As a highly skilled and motivated Senior Solutions Engineer you'll work closely with our Enterprise Sales prospects and customers to educate, empower and ensure their success with Relay. You will be responsible for delivering best-fit solutions for prospects, training and onboarding new customers in-person or via video conference and support long term success of the customer. As a subject matter expert, you are a trusted source on configuration, security, scalability and analytics of the Relay product. The successful candidate will be required to travel to meet with customers, provide technical support, and ensure customer satisfaction.

What we look for:

Relay Solutions Engineers come from a wide range of backgrounds, including consulting, software development, product management, customer support, and project delivery. When hiring we look for diversity of experience combined with genuine curiosity and passion for our technology. Ultimately, you are passionate about tech, curious about how businesses work and able to explain complex technical concepts in easy-to-understand terms.You aspire to continuously acquire new knowledge and share your learnings with the wider team via internal and external blog posts, team demonstrations, and product training sessions. You possess a talent for comprehending issues and devising innovative solutions to tackle them. With our expanding product portfolio, the ability to recognize which components address a customer's specific problem is crucial.

Key Responsibilities:

  • Build and maintain strong customer relationships by understanding their needs and facilitating technical discussions and implementations to help generate new business, expand existing business and serve existing customers.
  • You'll work on qualification of customer use cases, discovery of technical requirements, leading demonstrations and solution identification and design.
  • For existing customers, you'll be embedded alongside enterprise account teams as the technical product resource for best practices and relevant product updates.
  • This role requires 30-50% travel to attend on-site customer meetings, conferences and industry events.
  • Keep up-to-date with industry trends and technology developments related to communications, location tracking and analytics.
Requirements:
  • Bachelor's degree.
  • 3-5 years of experience in customer sales, product engineering or consulting roles.
  • Technical background with knowledge of cloud-based architectures, CLIs, and mobile technologies.
  • A growth mindset with a focus on learning, teaching and collaboration both personally and also within the team and company.
  • Excellent oral and written communication and presentation skills.
  • Ability to travel extensively and work autonomously
Desired:
  • Experience with data analytics and comfortable in the world of RESTful APIs, JSON events and HTTP.
  • Experience in the IP communications or frontline industries is a plus
  • An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. We welcome applicants from all backgrounds.
  • A basic understanding of regulatory and security requirements, such as SOC, ISO & HIPAA.
About us: company, culture & perks:

We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (best work in my life). It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to focus on meeting your needs for impact, growth and connection, be offered options to help you stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.

At Relay, we offer...
  • 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
  • Generous Paid Time Off
  • 401(K) Savings Plan + Company Match
  • Baby Cash Reward + Paid Parental Leave
  • Annual credit towards items that promote productivity and/or wellness. This includes smartphones, fitness trackers, gym/fitness memberships, workout equipment and more.
  • Free Snacks and Fun Times
  • Latest tech, standing desks, and all the accessories and software you need to succeed in your role

  • Sales Specialist

    2 days ago

    Raleigh, United States Navion Senior Solutions Full time

    Navion Senior Solutions is seeking a high-performing Sales Specialist. You will be responsible for providing sales and marketing support to Navion's communities based on need and at the direction of the Vice President of Sales and Marketing. This individual is responsible and accountable for assisting with lead generation, sales and closing activities and...

  • Sales Specialist

    3 weeks ago

    Raleigh, United States Navion Senior Solutions Full time

    Job DescriptionJob DescriptionNavion Senior Solutions is seeking a high-performing Sales Specialist. You will be responsible for providing sales and marketing support to Navion's communities based on need and at the direction of the Vice President of Sales and Marketing. This individual is responsible and accountable for assisting with lead generation,...

  • Area Director of Sales

    7 days ago

    Raleigh, United States Navion Senior Solutions Full time

    Job DescriptionJob DescriptionNavion Senior Solutions is seeking a high-performing Area Director of Sales. You will be responsible for providing sales and marketing support to Navion's communities based on need and at the direction of the Vice President of Sales and Marketing and Regional Director of Operations. This individual is responsible and...

  • Solution Engineer

    7 days ago

    Raleigh, United States Make Full time

    Make is the leading visual platform for anyone to design, build, and automate anything-from tasks and workflows to apps and systems-without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations. We are...

  • Solutions Engineer

    2 weeks ago

    Raleigh, United States TIBCO Software Full time

    Solutions Engineer Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! ShareFile is now going back to our roots as a standalone business unit to focus on our SaaS business-an area where we see growth potential. This business unit is unique, and we certainly...

  • Senior Mechanical Engineer

    7 days ago

    Raleigh, United States CRB Full time

    CRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food and beverage industries. Our more than 1,600 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a...

  • LU - AWS Solution Architect / Engineer - Remote & Raleig

    3 weeks ago

    Raleigh, United States Focused HR Solutions LLC Full time

    ** Candidates will be allowed to work remotely. At times Candidate may be required to work onsite or attend meetings in Raleigh, NC. Client will not pay for travel expenses if candidate is required to report on-site. Candidate must work EST Business Hours ** Our direct client has an opening for a AWS Solution Architect / Engineer position # 714737. This...

  • LU - AWS Solution Architect / Engineer - Remote & Raleig

    3 days ago

    Raleigh, United States Focused HR Solutions LLC Full time

    ** Candidates will be allowed to work remotely. At times Candidate may be required to work onsite or attend meetings in Raleigh, NC. Client will not pay for travel expenses if candidate is required to report on-site. Candidate must work EST Business Hours ** Our direct client has an opening for a AWS Solution Architect / Engineer position # 714737. This...

  • Senior IT/OT Controls Engineer

    6 days ago

    Raleigh, United States Avid Solutions Full time

    At Avid Solutions, we work closely with our clients to understand their unique challenges and provide solutions which optimize and transform operations. We pride ourselves on purposeful innovation which focuses not just on the initial implementation of a solution but also its long-term value over the solution’s lifespan. We do this by attracting top-talent...

  • Senior Machine Learning Engineer

    1 week ago

    Raleigh, United States Datafielder Full time

    Senior Machine Learning Engineer DataFielder Inc - Raleigh, NC Tagged: machine learning We are actively seeking a Senior Machine Learning Engineer to contribute to innovative projects for a prestigious Global Financial Services organization. This is a prime opportunity for a candidate who excels in crafting bespoke and technically complex machine learning...

  • Senior Electrical Engineer Medtronic Jobs

    2 weeks ago

    Raleigh, United States Zippia Full time

    Medtronic Senior Electrical Engineer Jobs December, 2023 (Hiring Now!) - Zippia Senior Electrical Engineer Jobs At Medtronic - 754 Jobs Sr Electrical Engineer Biomerieux 4.7 Saint Peters, MO Jobs WE SAVE LIVES!! At bioMérieux, we make medical diagnostic equipment that is vital to maintaining world health. The solutions that our teams imagine, develop and...

  • Field Solutions Engineer

    2 weeks ago

    Raleigh, United States Sovereign's Capital Full time

    Do you have a high degree of empathy and love learning? Are you able to quickly ramp up on new technology and have impeccable communication skills? Come join our solutions engineering team, where you will help large customers and potential customers understand how Relay delivers value in their organization. This is an ideal role for a detail-oriented, early...

  • Senior Manager, Industrial Energy Project Solutions

    2 weeks ago

    Raleigh, United States ndustrial.io Full time

    Why We're Here: Industrial facilities around the world are facing unprecedented energy challenges around rising energy costs and carbon reduction goals. We help our customers measure and improve their carbon footprint, energy spend, and profitability in terms of their production. We call this Energy Intensity, and we do it with a "production first" mindset...

  • Senior Structural Engineer

    5 days ago

    Raleigh, United States Jacobs Full time

    Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of...

  • Field Solutions Engineer

    2 weeks ago

    Raleigh, United States Relay Full time

    Do you have a high degree of empathy and love learning? Are you able to quickly ramp up on new technology and have impeccable communication skills? Come join our solutions engineering team, where you will help large customers and potential customers understand how Relay delivers value in their organization. This is an ideal role for a detail-oriented, early...

  • Senior Transmission Line Engineer

    5 days ago

    Raleigh, United States Metric Geo Full time

    We are looking for 2x Transmission Line Design Engineers . Open for SC & NC. Experience ranging from 2-4 years & 8+ years (PE) The Role: Lead a transmission engineering and design team to deliver safe, cost-effective, and high-quality engineering services for transmission line projects (senior) Offer technical expertise and guidance on complex engineering...

  • Solutions Engineer Intern

    2 weeks ago

    Raleigh, United States Lucid Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...

  • Senior Field Solution Architect

    6 days ago

    Raleigh, United States CDW Full time

    Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey...

  • LU 530 Senior AWS Automation Engineer

    1 day ago

    Raleigh, United States Focused HR Solutions Remote Work Freelance Full time

    Work currently can be performed remote with the potential for onsite at the Client/manager’s discretion in Raleigh,NC Our client has an opening for  a Senior AWS Automation Engineer 734136  This position is up to 12 months, with the option of an extension, and the client is in Raleigh, NC  Please send your rate and resume. Requirements: Experience...

  • Senior IT Engineer

    7 days ago

    Raleigh, United States QuadGraphics Full time

    As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners...