Scheduling Supervisor

4 weeks ago

Addison, United States Concentra Career Choice Full time

Overview:

From our Dallas corporate headquarters to our clinics and onsite locations, Concentra colleagues remain focused on our driving purpose: Improving the health of Americas workforce, one patient at a time. Our commitment is that every patient is treated the Concentra Way: quality clinical care and a positive customer experience from welcoming, respectful and skillful colleagues. We do this by putting all customers first and by displaying:

  • A healing focus
  • A selfless heart
  • A tireless resolve

The Scheduling Supervisor maintains high standards for quality and an exceptional patient experience by actively monitoring and identifying ways to improve the teams results while creating a positive work environment. The ability to lead, inspire and engage colleagues is critical to exceed customer expectations in order to achieve a positive impact on the cost and quality of care rendered to the injured employee in accordance with Concentras policies, procedures and applicable regulations.

Responsibilities:
    • Provides exceptional internal and external service by demonstrating welcoming, respectful and skillful behaviors.
    • Ensures appropriate staffing levels are achieved to ensure resources are managed efficiently
    • Ensure Colleagues understand the departments vision and strategy as well as their role in achieving it
    • Provides ongoing coaching and feedback with the intention of enhancing the contributions, competencies and performance of colleagues in order to achieve daily and monthly departmental goals
    • Analyzes and identifies the reason for variation in an individuals performance in order to guarantee key outcome measures are met, while aiding in the removal of barriers to success.
    • Monitors production metrics in order to hold colleagues accountable for meeting and exceeding expectations
    • Builds positive relationships by maintaining proactive communication to ensure efficient, accurate and timely responses to internal/external customer needs
    • Interviews and assists Manager with decisions on hiring of new colleagues. Responsible for new hire evaluations and annual reviews, both drafting and upon Managers approval, conducting the reviews.
    • Ensures continuous improvement by constantly analyzing processes, procedures and operating practices; Suggests and implements change
    • Uses proactive solution minded thinking to improve the team or processes with management approval.
    • Communicates with all stakeholders, payers, employers and patients as appropriate
    • Builds relationships with provider and payer communities
    • Participates in quality assurance processes including but not limited to the audit program, case reviews and training sessions

    Scope measures

    • Assigned to 2 Regions
    • Directly responsible for meeting departmental team goals and ensuring teams accuracy with process requirements
    • Reports to Referrals Manager

Job-related experience

  • Minimum of 2 year experience of scheduling experience
  • 1 year expereince as a Team Lead or Supervisor


Qualifications:

Required Credentials:

  • High School diploma or GED.
  • Two years experience in Healthcare field dealing with customer service.
  • Excellent telephone skills are a must, as is a strong computer and technological background.

Physical Requirements:

  • Ability to walk, bend, stand, and reach constantly during a work day/shift.
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
  • Ability to speak and hear sufficiently to understand and give directions.
  • Fine motor skills adequate for scheduling.
  • Ability to participate in sustained activities for many hours in duration in accordance with state labor laws.
  • Ability to independently lift twenty-five (25) pounds of weight.

Education/credentials

  • Associates or Bachelor's degree preferred
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook
  • Proficiency with scheduling / insurance verification software

Job-related skills/competencies

  • Excellent written and verbal communication skills with ability to communicate effectively with colleagues at all levels of the organization
  • Must display proper business etiquette and be skilled in the arts of diplomacy and tact
  • Ability to organize and manage multiple priorities and/or projects by using appropriate methodologies and tools
  • Excellent time management skills including the ability to multitask and prioritize in a fast paced environment
  • Attention to detail
  • Ability to give direction and build positive morale
  • Exemplary decision making and problem solving skills
  • Ability to build and maintain productive business relationships
  • Strategic and Root Cause Analysis Thinking

Working conditions/physical demands

  • Office environment
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management

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