Patient Care Coordinator
4 days ago
Summary StatementFounded in 2004, Ability Prosthetics and Orthotics (APO) is a prosthetic and orthotic (O&P) company founded under one simple but meaningful principle: Enhance the health and well-being of all our patients through artificial limbs and braces that fit their bodies - and their lives. With our comprehensive care philosophy and trained practitioners, we manage our patients' care from top to bottom, raising the bar on what they can expect from a prosthetic and orthotic company. In 2020, Ability Prosthetics and Orthotics joined Ottobock Patient Care. Together, we are all about excellence and innovation - in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. We value our employees and offer generous benefits.We are currently looking for a Patient Care Coordinator at our Frederick, MD location.Duties & Responsibilities Provide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Schedule new appointments with patients and modify existing ones as needed. Ensure customers receive the best service possible and concerns are satisfactorily resolved. Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate. Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. Assist in securing insurance authorizations for patient cases as needed. Create patient account profile in the Medical Record system. Perform light shipping and receiving of medical device products and components. Maintain a clean office work environment. Accept cash payments from patients as appropriate. Comply with Corporate Compliance and HIPAA responsibilities. Perform other duties and special projects as assigned. Qualifications Proficient in MS Office and databases. High school diploma or equivalent. Strong communication and interpersonal skills. Excellent organizational, analytical, and time management skills Office administrative experience, preferably in a medical/dental/therapy office. Knowledge of Medicare, Medicaid preferred. Customer service experience.Benefits Medical Vision Dental Health savings accounts with employer contribution Flexible spending account options Company-paid life insurance policy Paid time off Company holidays Floating holidays 100% company-paid short & long-term disability 401k match up to 3.5% Diversity at OttobockFor us, the focus is on treating each other with respect and enjoying our work. We value diversity and therefore expressly welcome all applications regardless of gender, age, nationality, disability, ethnicity and social origin, religious beliefs or sexual orientation. This includes special consideration for severely disabled individuals with equal suitability.Your future at OttobockOttobock's products and services in the areas of Prosthetics, NeuroMobility, Patient Care, Exoskeletons developed by 'SUITX by Ottobock' and Business Solutions ensure independence and quality of life when personal mobility is restricted. With over 9,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.Please only apply via our online job portal at jobs.ottobock.com. Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application
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