Director, Digital Customer Experience

1 week ago

West Palm Beach, United States Carrier Full time

Director, Digital Customer Experience & Marketing page is loaded

Director, Digital Customer Experience & Marketing

Apply

locations

CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA

CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

30146829

Country: United States of America

Location: CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. Transformation begins with belief. That innovation can make an impact. That taking care of people means taking care of the planet. That our solutions have the power to improve life today and tomorrow. It is why Carrier is transforming spaces every day. In homes. In buildings. Across the cold chain. Our inclusive, diverse team combines global and local expertise with an uncompromising commitment to customers. Together, we deliver intelligent, connected ecosystems and visionary breakthroughs that help support comfort, health, and productivity while promoting sustainable energy usage. We are Carrier. A global leader in intelligent climate and energy solutions. For people, our planet, and generations to come. Carrier is a global employer of choice, focused on attracting, developing, and retaining world-class talent, and fostering an inclusive culture rich in global diversity. Transform your tomorrow by joining our team About this role: We are seeking a Director of Digital Customer Experience & Marketing reporting to the Executive Director of Global Brand Strategy & Marketing for the Carrier World Headquarters team. This role will lead end-to-end digital marketing strategies and ecosystems to drive positive customer experiences for a full portfolio of leading brands. The Director, of Digital Customer Experience & Marketing will be responsible for the development and execution of digital marketing strategies for the corporate websites, employing best practices and ensuring relevant and up-to-date content strategy, along with platform enhancements and website compliance requirements.

The ideal candidate has expertise in advanced digital technologies across a globally diverse workforce and demonstrates cutting-edge practices across new channels and platforms. In addition, the ideal candidate is comfortable in a high-performing, fast-paced environment and is adept at multitasking and maintaining a strong commitment to quality. Preferred location Palm Beach Gardens, Florida. Remote opportunity is also available. Key Responsibilities: Develop and implement a comprehensive digital marketing strategy and roadmap to increase brand visibility and achieve marketing goals. Lead strategy and implementation of the digital experience including, customer journey mapping, content strategy, SEM/SEO strategy, marketing automation, CRM integration, and website testing and launch efforts resulting in enhanced customer experiences. Enhance the user experience on the company’s website and digital platforms through optimization and personalization. Manage all digital marketing channels (e.g., website, blogs, emails) to ensure brand consistency. Set key performance indicators (KPIs) for digital marketing campaigns and measure the success of these initiatives. Utilize analytics tools to track campaign performance, interpret data, and make data-driven decisions for optimization. Analyze website performance, collaborate with business units, and leverage insights to optimize lead generation opportunities. Oversee the digital marketing budget and ensure ROI on marketing spend. Conduct market research and competitive benchmarking to identify digital marketing opportunities and competitiveness. Build and maintain relationships with key stakeholders.

Work collaboratively with Business teams, Brand, and IT. Forge strategic partnerships and relationships with external agencies, vendors, and platform providers to enhance digital marketing efforts. Develop a comprehensive Martech strategy and lead the development and standardization of analytical tools, frameworks, and processes. Management of world headquarters digital marketing team including website development and management,

SEO/SEM, content strategy, and email marketing. Lead design, development, launch, and regular updates for corporate-owned websites at Carrier; collaborating with cross-functional partners. Lead team in the management of content in the CMS system. Lead the Global Digital Marketing Council. Lead the team in preparation of standard work on a variety of digital / web topics and developed governance model. Required Qualifications: Bachelor’s Degree 12 + years of experience

in digital marketing and website management within a complex business environment. 5 + years of experience with CMS platforms and website management. Travel required: 20% Preferred Qualifications: Bachelor’s Degree or Master’s Degree in communications, Marketing, IT, or other relevant fields. The ability to work with urgent deadlines, change priorities, and manage multiple high-priority assignments simultaneously. Bias for action and strong team player. Must have strong communication skills, project management, organizational skills, and attention to detail. Proficiency in all applicable software packages (Microsoft Office, Adobe Creative Suite, Google Analytics), and understanding of web architecture. #LI-Remote RSRCAR Carrier is An Equal

Opportunity/Affirmative

Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this

link

to read the Job Applicant's Privacy Notice

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.

#J-18808-Ljbffr

  • Director, Digital Customer Experience

    5 days ago

    Palm Beach Gardens, United States Carrier Global Corporation Full time

    Country: United States of America Location: CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new...

  • Director, Digital Customer Experience

    1 day ago

    Palm Beach Gardens, United States Carrier Full time

    Country: United States of America Location: CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA Carrier Global Corporation, a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new...

  • Director, Digital Customer Experience andamp; Marketing

    7 days ago

    Palm Beach Gardens, United States Carrier Global Corporation Full time

    Develop and implement a comprehensive digital marketing strategy and roadmap to increase brand visibility and achieve marketing goals. Lead strategy and implementation of the digital experience including, customer journey mapping, content strategy, S Customer Experience, Marketing, Director, Digital, Experience, Project Management, Manufacturing, Business...

  • Digital Account Director

    2 months ago

    West Palm Beach, United States Republican National Committee Full time

    The Republican National Committee is seeking a Digital Account Director to join the Digital team. The ideal candidate has experience in digital marketing or politics and managing relationships with external partners. Additionally, the candidate is interested in being part of a team, collaborating with others, and working on long-term projects for the digital...

  • Digital Account Director

    1 month ago

    West Palm Beach, United States Republican National Committee Full time

    The Republican National Committee is seeking a Digital Account Director to join the Digital team. The ideal candidate has experience in digital marketing or politics and managing relationships with external partners. Additionally, the candidate is interested in being part of a team, collaborating with others, and working on long-term projects for the digital...

  • Account Management Intern

    2 weeks ago

    West Palm Beach, United States Digital Resource Full time

    Job DescriptionJob DescriptionDigital Resource is a full-service digital marketing agency. We partner with forward-thinking businesses to create custom internet marketing strategies. Our solutions have a proven track record in increasing search engine rankings, building social followings, and most importantly, converting leads into real revenue. We are...

  • Account Management Intern

    4 weeks ago

    West Palm Beach, United States Digital Resource Full time

    Job DescriptionJob DescriptionDigital Resource is a full-service digital marketing agency. We partner with forward-thinking businesses to create custom internet marketing strategies. Our solutions have a proven track record in increasing search engine rankings, building social followings, and most importantly, converting leads into real revenue. We are...

  • Account Management Intern

    4 weeks ago

    West Palm Beach, United States Digital Resource Full time

    Job DescriptionJob DescriptionDigital Resource is a full-service digital marketing agency. We partner with forward-thinking businesses to create custom internet marketing strategies. Our solutions have a proven track record in increasing search engine rankings, building social followings, and most importantly, converting leads into real revenue. We are...

  • Digital Account Director

    2 weeks ago

    West Palm Beach, United States Republican National Committee Full time

    Job DescriptionJob DescriptionThe Republican National Committee is seeking a Digital Account Director to join the Digital team. The ideal candidate has experience in digital marketing or politics and managing relationships with external partners. Additionally, the candidate is interested in being part of a team, collaborating with others, and working on...

  • Digital Account Director

    4 weeks ago

    West Palm Beach, United States Republican National Committee Full time

    Job DescriptionJob DescriptionThe Republican National Committee is seeking a Digital Account Director to join the Digital team. The ideal candidate has experience in digital marketing or politics and managing relationships with external partners. Additionally, the candidate is interested in being part of a team, collaborating with others, and working on...

  • Digital Account Director

    3 weeks ago

    West Palm Beach, United States Republican National Committee Full time

    Job DescriptionJob DescriptionThe Republican National Committee is seeking a Digital Account Director to join the Digital team. The ideal candidate has experience in digital marketing or politics and managing relationships with external partners. Additionally, the candidate is interested in being part of a team, collaborating with others, and working on...

  • Director of Digital Marketing

    4 weeks ago

    Palm Beach, United States The Ladders Full time

    Job Overview: We are seeking a dynamic and experienced Director of Digital Marketing & Media Services to lead our digital transformation and elevate our digital marketing efforts to new heights. The position will play a pivotal role in shaping and executing our digital marketing strategy to drive growth, engagement, and conversions across all digital...

  • Digital Marketing, Lightspeed E-comm, and Customer

    6 days ago

    West Palm Beach, United States Atlantic Healthcare Products Full time

    **Company Overview**:Atlantic Healthcare Products is a leading provider of medical equipment in Palm Beach County. We specialize in mobility scooters, power wheelchairs, lift chairs, and compression stockings, with a strong commitment to enhancing the quality of life for our customers. **Job Overview**:We are seeking an enthusiastic and skilled Digital...

  • Customer Experience Manager

    2 weeks ago

    West Palm Beach, United States Ironwear Full time

    Ironwear is a safety solution provider. For over 30 years we have manufactured, developed and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. We are an established company and are growing!SummaryThe Customer Experience Manager (CEM) is responsible for ensuring our customers and contacts have a positive experience...

  • Customer Experience Manager

    4 weeks ago

    West Palm Beach, United States Ironwear Full time

    Job DescriptionJob DescriptionIronwear is a safety solution provider. For over 30 years we have manufactured, developed and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. We are an established company and are growing!SummaryThe Customer Experience Manager (CEM) is responsible for ensuring our customers and...

  • Digital Experience Content Manager

    4 weeks ago

    West Chester, United States QVC Full time

    Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across...

  • Digital Fundraising Program Manager

    4 weeks ago

    West Palm Beach, United States Republican National Committee Full time

    Job DescriptionJob DescriptionThe Republican National Committee is seeking a fundraising program manager to join the Digital team. The ideal candidate has an interest in fundraising, current events and trends, and politics. Additionally, the ideal candidate is interested in being a part of a team, collaborating with others, and long-term projects for the...

  • Director Digital Strategy

    1 week ago

    Deerfield Beach, Florida, United States Lundbeck Full time

    Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? At Lundbeck, we are tirelessly dedicated to restoring brain health, so every person can be their best. Inspired and driven by our purpose, we are the only global biopharmaceutical company focused solely on brain...

  • Digital Marketing Manager

    2 weeks ago

    West Palm Beach, Florida, United States Related Company Full time

    Responsibilities The Digital Marketing Manager position presents an opportunity to join a growing division within an established organization of creative-minded real estate professionals. Focused on promoting the company's dynamic shopping, dining and events destination in downtown West Palm through thoughtful and compelling storytelling, this role works...

  • Director of Loyalty

    3 weeks ago

    Manhattan Beach, United States Elevate Digital Full time

    We are seeking an experienced and strategic Director of Loyalty, Global to join the Digital Team. As the new Director of Loyalty, you will be responsible for leading the strategy and execution of the loyalty program domestically, as well as the expansion into new regions.Essential Job ResultsDevelop and execute a comprehensive global loyalty strategy and...