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Customer Service Specialist
4 months ago
The Customer Services Specialist serves a global customer base in conjunction with customer focused teams within PacStar including both the Professional Services Group and the Sales Group and is the primary interface to designated customers authorized purchasing representatives for Curtiss-Wright PacStar products and services. This role will report directly to the Director, Finance - PacStar Group and will regularly interface with the Company Principal Financial Analyst in the PacStar Finance Group. This is a hands-on role that will be expected to have a working knowledge of sales order processing, accounts payable and accounts receivable, and requires a high level of attention to detail.
PacStar is a rapidly growing organization and over time this position can be expected to have expanded levels of demand in the future.
Location: Portland, OR
We Take Care of Our People:
Paid Time OffI 401K with Employer Match and Profit SharingI Health and Wellness Benefits I Learning and Development OpportunitiesI Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture
Your Challenge:
- Primary focus will be on sales order processing (quote to release-to-purchasing) and assisting the Finance team with invoicing as needed.
- Accurate and timely entry of complex customer purchase orders, including production and repair orders.
- Tracking and expediting internal contract reviews and order acknowledgement and acceptance.
- Day-to-day administration of the Order Management Desk inbox and purchase order log in MS SharePoint.
- Coordination of purchase order amendments to match Curtiss-Wright's quotation.
- Partnering with both Professional Services and Sales to support customer reports and deliverables.
- This role has a dotted line to the Principle Financial Analyst and will need to have an understanding of Accounts Payable, Accounts Receivable, Bill of Materials, Inventory and Commercial freight and title transfer terms.
- First line of support in interfacing with the customer for day-to-day issues, primary liaison between the customer and other internal departments.
- Effectively communicate details of customer orders to various internal teams to ensure all requirements are met.
- Work closely with Professional Services to ensure customer satisfaction and drive activities that support the customer.
- Participate in customer conference calls and meetings, standing in for Project Managers as required.
- Escalation of issues to Professional Services and into management as needed.
- Rescheduling or renegotiating contractual delivery dates with customers.
- Attend internal meetings to mitigate possible risks to on-time delivery performance.
- Requires strong problem solving and critical thinking skills.
- Other duties as assigned.
- 2 - 5 years of experience in Sales Order Processing (quote to cash), ideally in the manufacturing industry.
- Experience in order management, including entering and providing status of customer purchase orders.
- Detail-oriented, highly motivated, ability to coordinate tasks across multiple groups.
- Excellent organizational and interpersonal skills.
- Superior communication, decision making, and teaming skills, and willing to do whatever is needed to provide the best possible experience for both internal and external customers.
- Be adaptable and comfortable in a fast-paced, dynamic work environment.
- Strong computer skills including MS-Office, MRP, and CRM systems (SAP, Sage or Pivotal knowledge is a plus).
- Negotiating skills and abilities an asset - always aiming for "win-win".
- Basic understanding of sales and use tax a plus.
- Understanding of International Traffic in Arms Regulations (ITAR) processes and associated export policies and restrictions.
Who We Are:
Our Values
Environmental, Social and Governance
Pacific Star Communications, a Curtiss-Wright company, designs, manufactures and integrates hardware and software systems that enable rapid deployment of enterprise-class communications anywhere in the world. Intuitive and wizard-based, IQ-Core Software simplifies setup and enables management of these complex deployed networks by users with limited training. Our systems are used in mission-critical environments including military and disaster recovery - that demand the highest possible levels of quality. Innovation, creativity, and quality are built into our DNA here at PacStar and we look for the same in our employees. In return, we offer a rewarding environment in which our employees can thrive.
#LI-YH1
No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
