Technical Support Specialist

3 weeks ago


Schenectady, United States Genpact Full time

Job Description:

Responsibilities

Real time monitoring and response of Renewable Energy power generating assets.

Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions

Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support

Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System

Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately

Follow ROC procedures to drive standardized global practices

Proficiently communicate with internal and external customers via written and verbal communication

Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools

Minimum Qualifications

Excellent written and verbal communication skills

Ability to work independently

Excellent PC skills, experience using MS Office, MS Outlook, and Excel

Must be able to work variance shifts required for 24x7 operations

Preferred Qualifications/ Skills

Experience in renewable energy generation

Experience with industrial plant maintenance

Experience with maintenance and troubleshooting Programable Logic Controllers (PLCs)



  • Schenectady, United States Ellis Medicine Full time

    **DAY ONE Benefits!** Work in collaboration with the Supervisor of the department and the Administrative Laboratory Director to ensure that all departmental procedures and policies are complied with appropriately. The Laboratory Technical Specialist will be able to perform all duties of the Medical Technologist. In addition, the Laboratory Technical...


  • Schenectady, United States Genpact Full time

    Responsibilities • Real time monitoring and response of Renewable Energy power generating assets.• Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions• Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant...


  • Schenectady, United States Genpact Full time

    Responsibilities • Real time monitoring and response of Renewable Energy power generating assets.• Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions• Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant...


  • Schenectady, United States SigSauer Full time

    Job DescriptionJob DescriptionSales Support SpecialistMUST LIVE WITHIN NEWINGTON, NH AREASIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German...


  • Schenectady, United States SigSauer Full time

    Job DescriptionJob DescriptionSales Support SpecialistMUST LIVE WITHIN NEWINGTON, NH AREASIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German...


  • Schenectady, NY, United States The Judge Group Full time

    Our client is currently seeking a Laboratory Technical Specialist for a full-time position inSchenectady, NY!Please email your resume to Nabyla Mendes at NMendesFeitosa@judge.com for immediate consideration!Full-time Evenings, 40 hrs a week, 8 hr shiftsStart time: 3:30 pmResponsabilities:Work in collaboration with the Supervisor of the department and the...


  • Schenectady, United States Liberty ARC Full time

    Job DescriptionJob DescriptionEmployment Support SpecialistLocation: Schenectady, NY FLSA: Non-Exempt Reports To: Coordinator of Employment Services Physical Requirements: Walking, standing, sitting, bending, reaching, squatting, kneeling, twisting, ability to push/pull heavy loads, ability to lift 50lbs. Hours of Work: Full Time, 37.5 hours a week. Some...


  • Schenectady, United States Liberty ARC Full time

    Job DescriptionJob DescriptionEmployment Support SpecialistLocation: Schenectady, NY FLSA: Non-Exempt Reports To: Coordinator of Employment Services Physical Requirements: Walking, standing, sitting, bending, reaching, squatting, kneeling, twisting, ability to push/pull heavy loads, ability to lift 50lbs. Hours of Work: Full Time, 37.5 hours a week. Some...


  • Schenectady, United States CDK Global Full time

    Position Responsibilities & Essential functions Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues Assesses issues and establish a course of action to guide the client/associate to timely resolution of...


  • Schenectady, United States Community Care Physicians Full time

    Description Family Practice Guilderland is hiring a full-time Patient Support Specialist to join their team! This is a 40-hour work week. Monday-Friday 7:30-4 **Responsibilities**: Greeting and checking in patients when they arrive to the office. Process incoming telephone calls/messages based on office policy and procedure. Schedule appointments for...


  • Schenectady, United States CommUnityCare Full time

    Pulmonary Medicine is hiring a full-time Patient Support Specialist to join their team! This is a 40 hour work week. Monday - Friday 8:00 am - 4:00 pm The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary. Responsibilities: * Greeting and checking in...


  • Schenectady, United States CDK Global Full time

    Position Responsibilities & Essential functions Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues Assesses issues and establish a course of action to guide the client/associate to timely resolution of...


  • Schenectady, United States Liberty ARC Full time

    **Employment Support Specialist** **Location**:Schenectady, NY **FLSA**:Non-Exempt **Reports To**:Coordinator of Employment Services **Physical Requirements**: Walking, standing, sitting, bending, reaching, squatting, kneeling, twisting, ability to push/pull heavy loads, ability to lift 50lbs. **Hours of Work**:Full Time, 37.5 hours a week. Some travel...


  • Schenectady, United States Community Care Physicians Full time

    Job DescriptionImageCare Balltownis hiring a full-time Patient Support Specialist to join their team! This is a 40 hour work week. 8:30am-5pm The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary. Responsibilities:Greeting and checking in patients when they...


  • Schenectady, United States Genpact Full time

    Job Description:Responsibilities• Real time monitoring and response of Renewable Energy power generating assets.• Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions• Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide...


  • Schenectady, United States Genpact Full time

    Job Description:Responsibilities• Real time monitoring and response of Renewable Energy power generating assets.• Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions• Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide...


  • Schenectady, United States Genpact Full time

    Job Description:Responsibilities• Real time monitoring and response of Renewable Energy power generating assets.• Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions• Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide...


  • Schenectady, United States Richwood Industries, Inc. Full time

    Job DescriptionJob DescriptionTerritory Conveyor Component Specialist Richwood, an established manufacturer of high quality conveyor components, is seeking a full-time Territory Conveyor Component Specialist based in Syracuse or Albany, NY.  Self-motivated individuals with a Conveyor Construction/Maintenance background are preferred.   This position...


  • Schenectady, United States Richwood Industries, Inc. Full time

    Job DescriptionJob DescriptionTerritory Conveyor Component Specialist Richwood, an established manufacturer of high quality conveyor components, is seeking a full-time Territory Conveyor Component Specialist based in Syracuse or Albany, NY.  Self-motivated individuals with a Conveyor Construction/Maintenance background are preferred.   This position...


  • Schenectady, United States @Orchard Full time

    Job DescriptionJob DescriptionField Operations SpecialistNiskayuna, New YorkMust be a US Citizen able to obtain Security Clearance (Department of Energy). @Orchard LLC is supporting a professional services company that provides program management, engineering and technical, and management advisory services to federal, state, institutional, and commercial...