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Customer Service Representative

7 months ago

West Valley City, United States Altec Industries Full time

Why Join Altec?

If you're considering a career with Altec, there's never been a better time to join us Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service and that's why we're the ideal place for you to grow your career.

Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world.

Our auction subsidiary, JJ Kane, currently has an opening for a Customer Service Representative in our offices located in Salt Lake City, UT. The ideal candidate will have a strong focus on Customer Satisfaction, working to ensure our outside customers, vendors, consignors, buyers, suppliers, as well as internal customers are happy with our results.

JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more We encourage you to check out our company websites to explore our company's strong history. Please go to www.altec.com , and www.jjkane.com to learn more.

Major Responsibilities May Include:

Interacts directly with customers in a professional manner

Handles timed auction payouts, interacting with consignors and buyers

Authorizes purchase orders for Service Centers and other Suppliers

Handles AP review for timed auction invoices

Review photos from Service Centers and third-party holding yards

Audit items and funnel to correct workflow status

Demonstrates consistent progress towards proficiency in areas of training (defined by training objectives document)

Attends classroom and online training sessions to enhance skills and build knowledge

Work with Managers to: Create and maintain streamline processes to record lot issues from buyers for review

Create and maintain database to track lot issues after the sale to improve quality

Create and maintain database to track refund issues

Participates in continuous improvement events when requested

All other duties as assigned

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Education, Experience and Skills Required:

High School Diploma or GED required

Bachelors Degree preferred

Bilingual - English/Spanish a bonus

A minimum of three years of experience in customer service, sales or marketing

Bachelors Degree will be considered in lieu of 2 years of experience

Bilingual and able to read, write and speak Spanish proficiently preferred

Title experience preferred

PC Skills using spreadsheets, word processing, and other office management applications required

Excellent written and verbal communication skills

Must be able to work independently to manage their time and tasks

Mechanical aptitude, product or industry knowledge preferred

Must demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality work

Demonstrated Customer and People Skills

Must be able to work in a team environment

ALTEC VALUES

Customer first Enjoyment of work Family Financial stability Integrity

People are our greatest strength Quality Spiritual development Teamwork

Benefits

Among our core values is a focus on family and financial stability, and we believe it is important to provide associates with a competitive benefits package. Highlights of Altecs benefits package are listed below.

Learn more by visiting Compensation & Benefits Altec Inc

Medical, Dental, and Vision Health Care Plans

Retirement Savings Plan Traditional 401(k) or Roth 401(k)

Tuition Reimbursement Program

Company Holidays, Paid Vacation, and Vacation Purchase

Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)

Personal and Professional Learning/Development Opportunities

Plus more

Altecs values-based culture provides opportunities for associates to have a fulfilling professional career while maintaining a work-life balance and consistent work schedule .

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.