Director of QA

JOB DESCRIPTION – Director of QA

Title: Director of Quality Assurance

Job Function:              Quality Assurance

Role Type:                   Full time

Location: Bellevue, WA

Reporting to:Chief Product

Stakeholders:Sales / Marketing / Customer Success

About Resulticks

Resulticks is a fully integrated, real-time marketing automation platform designed to help brands worldwide reach, acquire, and retain satisfied customers. Built from the ground up by experts in marketing, technology, and business management, Resulticks enables brands to make a transformational leap to conversion-driven, growth-focused personalized engagement. With an advanced CDP at its core. Resulticks offers AI-powered omnichannel orchestration, complete analytics, next-best engagement, attribution at the segment-of-one level, and the world’s first marketing block chain.

Resulticks has been named to the Gartner’s Magic Quadrant 2022 for Multichannel Marketing Hubs for six years in a row and has been awarded with the Microsoft “Elevating Customer Experience with AI” award.

Headquartered in Singapore and New York City, Resulticks is one of the top global martech solutions servicing both B2B/B2B2C and B2C segments. Resulticks’ global presence includes the United States, India, Singapore, Indonesia, Malaysia, Vietnam, Thailand, and the Philippines.

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About Resulticks

Resulticks seeks optimistic, high-energy QA industry veterans with entrepreneurial spirits and proven track records of successfully leading a team while ensuring quality standards are met to join our team as Head of Quality Assurance.

The Head of Quality Assurance will be expected to bring subject matter expertise, thought leadership and the confidence in leading a team that is a key part of our organization. The ideal candidate will be a natural leader who motivates and pushes the team to do better. You should be a detail-oriented person with the ability to work under the pressure that comes with managing a team.

The ideal candidate must be a quick thinker to come up with solutions to various issues as well as recommendations for improvements. The ideal candidate must also have a enthusiastic style of leadership to keep the team moving forward.

Key Responsibilities

• Provides input to strategic decisions by contributing information to
  strategic plans and reviews
• Evaluates, analyses, and reports on the quality program
• Develops and manages against QA budget
• Creates a strategic vision, matures, and directs quality assurance
  policies, program, and initiatives
• Develops, implements, enforces, and improves upon quality standards,
  tools, and methodologies
• Promote and ensure continual service improvement occurs, and data-based process improvements are implemented for existing QA processes
• Defines and documents quality policy, process, and procedures
• Manages all quality assurance functions
• Develops QA staff by recruiting, selecting, orientating and training employees
• Engage in the overall Project Lifecycle methodology to inform appropriate data quality and testing considerations are part of the process and templates are available
• Evaluate and cross trains on integration of technical systems and
  end-to-end data flows to ensure appropriate level of testing
• Works with cross department leadership tp deliver high quality products
  and services on schedule
• Manages and promotes good working relationships across
  cross-functional teams
• Research, champions, and recommends industry best practices

Pre-Requisites

• 20+ years of experience with at least 12+ years of experience
  managing a QA team.
• Excellent leadership skills with an enthusiastic style of leading.
• Phenomenal written and verbal communication skills.
• Industry certification(s) (i.e. ITIL, Six Sigma, etc.)
• Experience in planning and executing end to end testing of integrated
  systems including validation of the integration layer
• Experience working with SDLC and Agile/Scrum methodologies
• Expertise in performing different types of testing : Black box, Regression,
  End-to-End and User Acceptance Testing
• Strong negotiation and problem-solving skills.

Desirable Skills

• Ability to “talk shop” with industry experts.
• Ability to effectively prioritize and execute tasks in a
  high-pressure environment
• Robust analytical skills for both existing processes and
  identifying areas of opportunity
• Demonstrated leader in the coordination of cross-functional
  teams and champion of consistency and task completion
• Tangible examples of Thought Leadership.
• Quick thinker

Experience and Academic Qualifications

• At minimum, a B.A. or B.S. in a relevant field of study
• Advanced degree, or MBA.

Must have authorization to work in the United States.

Resulticks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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