Information Technology Support Analyst

3 weeks ago

New York, United States Total Logistics Full time

At Total Logistics, LLC. (TLI), we pride ourselves on being leaders in providing tailored, technology-driven freight transportation solutions that help our customers achieve a competitive advantage, both locally and nationally.

Under limited supervision the

Technical Support Analyst- Tier III

installs, maintains, tests, and repairs systems and networks. Provides technical leadership and support and resolves problems of a comprehensive and complex nature. In this position, you can expect to work with the newest technologies in a collaborative and agile team environment.

This position is a support role; however, to be successful in this role, this person must have coding experience (C#/.NET).

Responsibilities Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts. Manage problem, or more in-depth, tickets that were escalated from Tier1 support. Oversees and performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices. Performs miscellaneous job-related duties as assigned.

Preferred Education and Experience BS/BA in Computer Science or equivalent education C# or .NET CORE experience Development experience with Microsoft SQL server Experience with Agile/SCRUM processes Experience with Windows 10/Windows 11, Outlook, Microsoft Office applications, and Internet Explorer. Innovative problem-solving ability Persistence with problem solving even when experiencing setbacks Ability to shift gears and learn new technology or information quickly Effective time management and priority-setting skills

Benefits Flexible work schedule (hybrid opportunity) Competitive compensation Medical, dental, and vision insurance Unlimited vacation Access to the corporate fitness center, meditation room & game room

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