Lead Customer Success Manager

2 weeks ago

California, United States Konica Minolta Business Solutions Ltd Full time
Overview

Reporting to the Customer Success Director (CSD), the Lead Customer Success Manager is tasked with fostering successful business relationships while driving growth in Managed IT Services. This role is pivotal in managing existing business with key accounts to achieve sales targets by increasing recurring and non-recurring services revenue. Along with building partnerships with customer decision-makers to provide value and drive mutual success, a critical function of this role is to develop and maintain technology plans for each customer, ensuring that our services align with their strategic objectives.

***Please note, although this position is remote, this will be for the California region, you must reside in the state of CA***

Responsibilities

Essential Job Functions
* Manage key account relationships with a focus on driving growth and expanding service offerings.
* Conduct regular in-person meetings with customers to identify opportunities for growth and contribute to the development of technology plans, ensuring alignment with their evolving needs.
* Serve as the primary liaison for customers regarding growth opportunities, qualifying leads from Customer Success, Engineering, or Service Delivery teams to drive additional revenue streams.
* Continuously anticipate and assess customer needs based on industry trends and historical business activity to inform strategic decisions and technology solutions.
* Foster effective communication and collaboration within internal teams to align customer objectives and growth opportunities.
* Promote and facilitate digital transformation initiatives that align with customers' technological advancements and strategic goals, ensuring the seamless integration of our services.
* Maintain accurate and up-to-date customer information in the CRM system, leveraging this data for strategic planning and decision-making.
* Be responsible for continuing risk management to ensure retention and growth of customers in the assigned portfolio.
Governance:
* Be accountable to promote opportunities to continually improve standards for hardware, software, and security in the customer's environment, ensuring the effective and efficient use of technology in enabling a customer's organization to achieve its goals.
* Collaborate directly with the Technical Services Consultant to ensure the quality and performance of technical services for customers in the assigned portfolio, including making recommendations for service improvement.
* Be accountable to ensure all administrative tasks are completed according to company standards, including those tasks that support the effective delivery of a customer's technical services and systems.
Self-Management:
* Plan and coordinate own/team's activities to meet deliverable commitments and quality expectations.
* Work collaboratively with other team members from different disciplines and backgrounds.
* Implement better and/or innovative ways to meet goals or overcome obstacles.
* Help to maintain a high level of customer focus within the team.
* Build expertise in key technical, functional and professional skills.
* Keep management informed and involved as issues develop.

Qualifications

* Requires at least a bachelor's degree, or its foreign equivalent, or equivalent combination of relevant education and experience.
* 8+ years of experience in account management, outside sales of customer service with the ability to work independently providing customer service for the technical services and systems of a small and medium business.

* Ability to undertake the above responsibilities.
* A passion for Service Improvement in a Customer/Service Provider Relationship.
* Strong ability in building strategic client relationships and achieving sales targets.
* Strong business development, negotiation, and influencing skills.
* Working knowledge of ITIL Service Lifecycle and IT Best Practices.
* Deep understanding of business needs and the ability to discuss and plan for the integration of technology solutions.
* Excellent organizational skills and strong ability to manage and prioritize tasks and time efficiently for yourself and others.
* Excellent written and verbal communication skills.
* Excellent customer facing/customer service skills.
* Able to demonstrate a high degree of flexibility including shift and out-of-hours working.
* Able to manage sensitive and sometimes confidential information.
* Must be able to learn new concepts, applications, and technologies quickly.

About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

  • Customer Success Manager, Scribe

    4 weeks ago

    California, United States Athelas Full time

    Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements from electronic health record systems to dictation software have failed to live up to their...

  • Founding Customer Success Manager

    4 weeks ago

    California, United States Outset Full time

    About Outset Outset is building the better way to do research: AI-powered user interviews. Global brands like WeightWatchers and Nestle use Outset to get deeper, qualitative research at a speed and scale that was never possible. The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are old, slow, and often built on top of...

  • VP Customer Success San Francisco Bay Area

    2 months ago

    California, United States TBWA\Chiat\Day Full time

    Veza is the identity security company. Identity and security teams use Veza to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like...

  • Senior Global Adoption Success Manager

    4 weeks ago

    California, United States Cisco Systems Inc. Full time

    Engineer - Pre Sales and Product Management Application window is expected to close on 11/27/2024 The Opportunity We are seeking a Global Adoption Success Manager to drive the adoption of Cisco Spaces' Smart Spaces OS and Smart Spaces business outcomes. This role blends program management with strategic leadership and thinking, ensuring individual...

  • CX Program Manager, Customer Lifecycle

    4 weeks ago

    California, United States Coatue Management L.l.c. Full time

    About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...

  • Senior Customer Marketing Manager

    2 months ago

    California, United States Motive Full time

    About the Role: At Motive, we believe that the best way to show the impact of Motive’s technology and partnership is by sharing and celebrating our customers’ stories. The Senior Customer Marketing Manager at Motive plays a crucial role as the primary point of contact for customer marketing initiatives. You will be critical to scaling our existing...

  • Customer Enablement Lead

    7 days ago

    California, Missouri, United States Descript Full time

    As the Instructional Design and Operations Manager at Descript, you will be instrumental in elevating customer education through cutting-edge learning programs. If you have a passion for crafting exceptional content experiences that foster business growth and customer satisfaction, this could be your dream role.About the JobWe're seeking an experienced...

  • Lead Customer Campaigns Manager

    4 weeks ago

    California, MO, United States Motive Full time

    About the Role: At Motive, the growth marketing team is responsible for maximizing pipeline and revenue growth across new business and current customers. We put the user first - ensuring we are delivering on our core value proposition and putting the right message in the right moment. Motive is looking for an analytical, revenue driven marketer to build...

  • Technical Lead

    2 months ago

    California, United States Thunder Full time

    Technical Lead (Salesforce) Location: Fully Remote (United States) Thunder’sTechnical Lead plays a pivotal role in managing and optimizing the technical aspects of our Salesforce implementations, with a daily routine that comprises a mix of strategic planning, hands-on development, collaboration, and leadership. You combine technical expertise, leadership...

  • Lead Data Scientist

    4 weeks ago

    California, United States Teradata Group Full time

    Our Company At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers and our customers’ customers to make better, more confident decisions. The...

  • Cybersecurity Risk Management Framework Lead

    4 weeks ago

    California, Maryland, United States KAIROS Inc Full time

    At KAIROS, Inc., we are seeking an experienced Cybersecurity Risk Management Framework (RMF) Lead to join our team. The ideal candidate will have a strong background in risk management and experience with DoD cyber workforce implementations.This role is responsible for designing and enhancing training programs for agile authorization and Cyber Assessors for...

  • Lead Direct Mail Marketing Strategist

    1 month ago

    California, Missouri, United States Earnest Current Job Openings Full time

    **About Earnest Current Job Openings**We are seeking a highly skilled Direct Mail Marketing Manager to lead our large-scale direct mail campaigns, driving new customer acquisition and revenue growth.**Job Overview:**The successful candidate will oversee and manage high-volume direct mail campaigns, collaborating with cross-functional teams to align on...

  • Interaction Design Lead

    1 week ago

    California, Missouri, United States Samsung Research America Full time

    About the OpportunitySamsung Research America is seeking an Interaction Design Lead to join our team of innovative thinkers. As a key member of our design team, you will lead the development of user-centered design solutions that drive business success. With a focus on creating exceptional user experiences, you will collaborate with cross-functional teams to...

  • Technical Lead

    2 weeks ago

    California, United States Cognizant Full time

    We are seeking a highly skilled Technology Architect with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in BY Transportation Management Java PL/SQL Unix and BY Supply Chain Execution. This role requires a deep understanding of Supply Chain Management. Cognizant’s supply chain delivery practice is part of...

  • Service Delivery Lead

    1 week ago

    California, Maryland, United States Cold Stone Creamery Full time

    About the RoleThis exciting opportunity as a Shift Manager at Cold Stone Creamery presents a chance to join a dynamic team dedicated to delivering exceptional customer experiences. Key responsibilities include:Leading daily operations and ensuring smooth shift transitionsCollaborating with colleagues to achieve business objectives and enhance customer...

  • Senior Manager, Quality Engineering

    4 weeks ago

    California, United States Infoblox Full time

    Its an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazines Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple,...

  • Software Implementation Specialist

    3 weeks ago

    California, Missouri, United States Motive Full time

    About MotiveMotive is a leading provider of software solutions, dedicated to helping businesses streamline their operations and achieve success. Our team is passionate about delivering exceptional customer experiences, and we're seeking a talented individual to join our ranks as a Software Implementation Specialist - Customer Onboarding.

  • Environmental Planning Lead

    4 weeks ago

    California, United States Talisman Advisory Partners Full time

    Our client is seeking a highly motivated individual to take charge of their Environmental Planning Lead in Northern California. The successful candidate will possess strong leadership qualities, be well-versed in environmental regulations, and have experience guiding projects through compliance with state and federal requirements. This position will be based...

  • Account Manager II

    4 weeks ago

    California, United States Nordson Corporation Full time

    Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back...

  • Technical Partnership Platform Lead

    1 month ago

    California, Missouri, United States TaskRabbit Full time

    About the Role:We're seeking a seasoned Senior Software Engineer to lead the design and implementation of our Partner API platform at Taskrabbit. This critical growth engine enables us to integrate with other businesses, offering their customers Taskrabbit services.This strategic priority involves building a robust and scalable platform to support current...