Desktop Support Technicians

2 weeks ago

Denver, United States Experis Full time

Our client, a leader in public service and recognized for offering a rewarding work environment is seeking a Desktop Support Technician. The ideal candidate will have strong IT technical expertise, effective communication skills, and experience troubleshooting.
Job Title: Desktop Technician
Location: Denver, CO - 100% onsite
Pay Range: $20 - $30/Hourly
What's the Job?

  • Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
  • Image computers, install applications using in-house tools (SCCM / PXE boot)
  • Responds to calls, chats, service tickets, and dispatched requests for technical support
  • Diagnoses and fixes endpoint network, software, and hardware issues
  • Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
  • Communicates with users on proper computer uses and policies utilizing excellent customer service skills
  • Provides ad-hoc training to users and groups on hardware and software systems
  • Works with other IT teams on complex Incident and Request resolutions
  • Maintains computerized inventory of computer equipment through our support platform
  • Creates and maintains Knowledge-Based articles for support
  • Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
  • Provides assistance with office moves and new hire setups (moving and set-up of IT equipment)
  • Performs all other necessary tasks related to IT Support of the respective agencies and supported locations
  • Business travel may be required to perform some support activities utilizing company fleet vehicles
What's Needed?
  • Education requirement: Graduation from high school or the possession of GED, HiSET or TASC Certificate
  • Experience Requirement: Five (5) years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
    • Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
  • License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start date.
  • Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms including Dell, Macintosh, and Panasonic
  • Experience supporting Windows 10, 11, and Microsoft Office 365
  • ServiceNow experience
  • Experience and knowledge in ITIL process handling incident, change and problem management
  • Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
  • Independent self-starter able to collaborate actively with others in a cross-functional team
  • Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
  • Can lift equipment up to 50 lbs.
Preferred Skills/Qualifications
  • SCCM, Cisco AnyConnect/SecureConnect experience a plus
What's in it for me?
  • Extensive Training Program
  • Great Benefits
  • Flexible onsite once training is completed
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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