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Customer Service Specialist
2 months ago
Excellent opportunity for a customer service specialist with experience in the pharmaceutical industry Work with a global organization that values work/life balance. This is a hybrid role that involves working from home two days/week (Mon,Fri) and in the Warren, NJ office three days/week (Tu,W,Th).
8:30am-5:30pm or 8:30pm-5pm
*This is a contract role for 12+ weeks. Potential for full time hire upon completion of the contract*
Responsibilities of the Customer Service Specialist role
- Work with customers on tracking and order entry, patient interaction and pharmacovigilance matters, and overall responsiveness to customer questions and requests.
- Interact with Supply Chain, related to product availability and timing.
- Ensure customer feedback is routed to the proper department timely with appropriate responses and act as main point of phone contact for all incoming phone calls.
- Support the company's Customer Service functions not managed by UPS, and interact directly with the UPS transport and warehouse teams to support each customer.
- Work with the Manager of Customer Service to rekey orders for immediate processing.
- Support communication and data requirements distributed between colleagues.
- Support customer & patient communication on product & order questions.
- Reply to customer emails and phone calls regarding product availability, pharmacovigilance protocols. Tracking, and order entry.
- Support the head of Customer Service with tasks from the daily orders above the allocation process
- Collaborate with customer procurement departments and sales team to determine proper communication back to customers.
- Work with the sales team to help prepare for customer meetings and trade shows.
Requirements
- A BS degree, preferably in business or marketing emphasis is preferred along with 1+ years of experience in a pharmaceutical setting OR HS/GED with 3+ years of experience in a pharmaceutical setting
- SAP experience is a big plus
- Excel- familiarity with vlook-up and pivot tables
- Generic pharmaceutical experience is a big plus
- Excellent verbal and written communication skills and presentation development is essential.
Apply NOW for the customer service specialist role in Warren, NJ.
PRO038
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender i dentity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
