Customer Service Representative

4 weeks ago

Denver, United States Settlor, Inc. Full time
The Company:

We are a proven, profitable software-as-a-service (Saas) start up company with offices just outside of Denver's River North (RiNo) district - the hotbed for start-up companies in the Rocky Mountain region. Our mission is to deliver complex simplicity to settlement transactions by empowering people, strengthening connections and reimagining the user experience. We believe we have the ability and opportunity to significantly change and simplify the way real estate professionals and consumers interact and experience the exchanging of funds and real estate assets. This is a rare opportunity to get in on the ground floor of a growing company in an evolving industry.

The Culture:

Our culture has start-up energy mixed with grounded, family-owned values. First and foremost, we are a Team. We focus on what is best for the collective at all times, and we do that through a bias toward action, an unwavering focus on excellence in everything we do and an unrelenting commitment to transparency with each other and our stakeholders. Second, we are Professionals. We are dynamic and fast-paced but believe work should be rewarding and fulfilling and that our employees should maintain a healthy balance between work and life. Lastly, we are Givers. We constantly support and celebrate our individual and collective achievements, and we accept our responsibility in contributing our time and energy to our communities - both professional and personal. Creativity and individuality are encouraged here. We hail from a diverse background of technology, real estate, title, and product development, but with a singular focus on creating and delivering the best technology solutions in the most efficient, transparent way.

The Position:

The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints and providing a high level of customer service. The Customer Service Representative will be required to use their problem-solving skills to address customer concerns and provide satisfactory solutions.

How You'll Contribute:

  • Model and hold others accountable to the Settlor company culture and acts as a coach and mentor to others in the organization
  • Build and maintains key customer relationships and works to establish relationships with new customers
  • Interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
  • Ensure that appropriate actions are taken to resolve customers problems and concerns
  • Analyze customer complaints and suggestions and recommends product revisions
  • Work with team to assist with on-boarding, implementing, and training of new clients
  • Assist with development of client success strategies and creates customer support content
  • Escalate critical issues to developers and other team members as needed
  • Performs other related duties as assigned
Success Factors:
  • Excellent written and verbal communication and customer service skills
  • Proficient computer skills with the ability to learn new software
  • Strong time management and problem solving skills
  • Excellent organizational skills and attention to detail
Education and Experience:
  • High school diploma or equivalent
  • Customer service experience required
  • Experience in the Closing and Title industry strongly preferred
Compensation:
  • The pay for this position will be between $45,000 and $50,000 annually.
  • In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.
Competitive Benefits That Include:
  • Medical, dental, and vision insurance
  • Teledoc services
  • Life insurance
  • Traditional and Roth 401K retirement options with company match
  • Short-term and long-term disability
  • Vacation and Sick time
  • Settlor Paid Leave Program
  • 10 paid holidays
  • Employee Assistance Program (EAP)
  • Educational Reimbursement and Training opportunities

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