Customer Service Representative

2 weeks ago

Plano, United States Aditi Consulting Full time
Summary:
This role will report directly to the Senior Manager, Digital Media. The Reviews Content Moderator is responsible for viewing and responding to reviews and ratings content on website as well as partner sites; to ensure the best customer experience and become client's voice. Moderators are integral in helping provide a wow customer experience to all its customers.

Responsibilities:
  • Assist in reviewing/responding of all incoming reviews for mobile (mobile, tablet, watches) for website and partner sites. Follow standard operating procedures on responding, managing, and reporting on all incoming reviews.
  • Become a product expert on all products in client's exciting mobile category
  • Provide direct responses to end-user consumer feedback using internal platform, or directly on partner's portal
  • Become and remain knowledgeable about company's response policies
  • Improve end-user customer experience of products

Top Skills:
  • Ability to learn about and understand with in-depth knowledge about specific products in multiple categories.
  • Ability to respond to both satisfied and dissatisfied customers in a professional and accurate way regardless of audience.

Background/Experience Required:
  • Minimum 2+ years content moderations
  • Bachelor's degree in related field or equivalent experience
  • Excellent written and verbal communication skills
  • Self-starter and focused work ethic
  • Strong emotional intelligence and resilience
  • MS Office: Internet Explorer, Excel, Word and PowerPoint

Necessary Skills & Attributes:
  • Demonstrated ability to interact in a team setting.
  • The ability to write, read, interpret, and act based on a thorough understanding of policies, guidelines and SOP.
  • Ability to respond to both satisfied and dissatisfied customers in a professional and accurate way regardless of audience.
  • Ability to take directions and carryout tasks without constant supervision.


Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, competencies, competencies, experience, location and end client requirements).

Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

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