Customer Service Representative
2 weeks ago
Job Description:
Must Haves:
- Must Be Local to work location as candidate will be needed to work on a Hybrid schedule Starting the first week.
- Hybrid Work Schedule: Eastern Required to be in the office Monday and Wednesday with the voluntary option of Thursday.
- Excellent written and communication skills
- Phone based experience (inbound/outbound calls)
- PC literate with good typing skills (25-30 WPM)
- Minimum education level of a high school graduate
- The expectation is that these people will be available to work for 5 days a week with two of those days being Saturday and Monday mandatory.
Required Work Hours:
- 8 AM-7 PM Monday Sat. in each applicable time zone. There will be a variety of scheduling options within the 11 hours (i.e.: 8-5 PM, 9-6 PM, 10-7 PM, 11-8 PM, etc. with hour lunch) as each time zone will have flex shifts to cover high volume days, Monday, and Saturday. For business continuities the 4 corporate partners will have Sunday and one of the following weekdays off: Tuesday, Wednesday, Thursday, or Friday.
- **Holidays Off: Thanksgiving and Christmas
- This is a long-term role that the managers can see the candidate moving into a Contract's Analyst role full time, but this is based on the business need and performance.
- This is an entry level role.
- Collections/Customer Service background is fine.
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