Member Service Supervisor

6 months ago


New York, United States VillageCare Full time
Member Service Supervisor (Hybrid)

VillageCareMAX

112 Charles Street, New York, NY 10014

COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGECARE

VillageCare is seeking a motivated individual for our Supervisor of Member Services position. This role will assist in the coordination of staff scheduling, training, and day-to-day work flows. The Supervisor will assist members in accessing services, resolving issues and communicating with other members of the Interdisciplinary Care Team.

Some daily responsibilities will include:
  • Ensure all incoming calls are handled appropriately and in a timely manner.
  • Uphold Member Service coverage on the phone queue at all times.
  • Respond to and log all nonclinical, member, and subcontractor complaints.
  • Identify training needs, conduct new hire orientation, and ongoing refresher training.
  • Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication, and follow through to closure.
  • Perform personnel and job supervisory duties required to ensure that staff is meeting performance goals and conduct performance reviews.
  • Leverage analytical experience to execute project tasks.
  • Apply expertise in quantitative and qualitative analysis, process improvement, and visualization.
We would like to speak to those who have 3+ years job-related experience in healthcare HMO, Medicaid and Medicare. Excellent interpersonal, verbal and written skills. Advanced Microsoft Outlook proficient in Microsoft Office such as Outlook, Word and Excel. Bilingual skills preferred. Associate's degree required. Call center experience required.

There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from world leading carriers and competitive compensation, than we would love to speak with you
  • PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts

VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.

VillageCare is an Equal Opportunity Employer.

  • New York, United States Spring Place Full time

    Description Spring Place, where creative individuals from diverse backgrounds come together to connect, collaborate, and grow. We're not a house for creativity. We're a home for creatives. Our Properties Spring Place currently operates across two different properties in New York City and Los Angeles: Spring Place New York is a cultural haven in the heart...


  • New York, United States Spring Place Full time

    DescriptionSpring Place, where creative individuals from diverse backgrounds come together to connect, collaborate, and grow. We're not a house for creativity. We're a home for creatives.Our PropertiesSpring Place currently operates across two different properties in New York City and Los Angeles:Spring Place New York is a cultural haven in the heart of...


  • new york city, United States Spring Place Full time

    DescriptionSpring Place, where creative individuals from diverse backgrounds come together to connect, collaborate, and grow. We're not a house for creativity. We're a home for creatives.Our PropertiesSpring Place currently operates across two different properties in New York City and Los Angeles:Spring Place New York is a cultural haven in the heart of...


  • New York, New York, United States VillageCare Full time

    VillageCare is a leading local managed care company seeking a Supervisor of Member Services to join our team. As a supervisor, you will play a crucial role in assisting members in accessing services, resolving issues, and communicating with other members of the Interdisciplinary Care Team.The ideal candidate will have 3+ years of experience in healthcare...


  • New York, New York, United States VillageCare Full time

    Job DescriptionHandle incoming telephone calls and answer questions for members and providers.Assist members in accessing all necessary covered and non-covered services in conjunction with plan of care.Data entry for authorizations under the direction of the Care Management Supervisor.Arrange appointments with physicians and other health care provider...


  • New York, New York, United States VillageCare Full time

    About VillageCare: We are a dynamic and growing organization that values innovation, teamwork, and customer satisfaction. Our mission is to provide high-quality healthcare services that meet the unique needs of each individual.Why Join Us: As a Member Service Supervisor at VillageCare, you will have the opportunity to make a meaningful impact on people's...

  • Service Supervisor

    5 days ago


    New York, New York, United States Wingstop - FWS Full time

    **Wingstop - FWS: Where Leadership Meets Opportunity**">We are seeking a dedicated and driven Service Supervisor to spearhead our restaurant's performance and success. As a vital member of our management team, you will contribute to creating an engaging work environment, fostering a culture of excellence, and leading by example.Your duties will encompass...


  • New York, New York, United States Aramark Full time

    Job Title: Patient Services SupervisorWe are seeking a highly skilled and experienced Patient Services Supervisor to join our team at Aramark. As a key member of our hospital food service operations, you will be responsible for supervising Patient Services Workers during meal service, delivering nourishments and snacks to patients as ordered by...


  • New York, United States Whole Foods Market, Inc. Full time

    Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and o Customer Service, Supervisor, Service, Customer Experience, Customer, Retail, Grocery Learn More


  • New York, United States The Doe Fund Inc Full time

    Job SummaryWe are looking for a motivated and empathetic Homeless Services Supervisor to lead our team at the Crotona Park residence. As a key member of our staff, you will be responsible for supervising residents, maintaining a safe and healthy environment, and collaborating with our clinical team to ensure the best possible outcomes for our clients.


  • New York, New York, United States NYC Health Hospitals Full time

    Job Description: Clinical Services SupervisorWe are seeking a highly skilled and experienced professional to fill the role of Clinical Services Supervisor in our Correctional Health Services department. This dynamic individual will be responsible for supervising a team of nurses and other healthcare professionals, ensuring that high-quality patient care is...


  • New York, New York, United States EIHAB Full time

    About the RoleEIHAB Human Services is seeking a highly skilled and compassionate Respite Services Supervisor to join our team. As a key member of our organization, you will play a pivotal role in ensuring the seamless delivery of services to individuals with intellectual disabilities.**Job Summary:**The Respite Services Supervisor is responsible for...


  • New York, United States Spring Place Full time

    Description Spring Place, where creative individuals from diverse backgrounds come together to connect, collaborate, and grow. Were not a house for creativity. Were a home for creatives. Our Properties Spring Place currently operates across two different properties in New York City and Los Angeles: Spring Place New York is a cultural haven in the heart of...


  • New York, New York, United States Flik Hospitality Group Full time

    About Us: Flik Hospitality Group is a dynamic and growing company that prides itself on delivering exceptional food service experiences. We are seeking a motivated and detail-oriented individual to join our team as a Dining Services Supervisor.Job Summary: In this role, you will be responsible for managing the day-to-day operations of our food service...

  • Service Supervisor

    5 days ago


    New York, New York, United States Good Feelings Nyc Inc Full time

    Job SummaryWe are looking for a skilled Service Supervisor to oversee the daily operations of our apartment management team. The successful candidate will have at least 2 years of experience in the hospitality sector and excellent leadership and organization skills.


  • New York, New York, United States The Allure Group Full time

    About the RoleThis Dietary Supervisor position presents a unique chance to work with a talented team of professionals dedicated to delivering top-notch care. If you have a passion for nutrition, leadership skills, and a commitment to excellence, we invite you to apply.Company OverviewThe Allure Group operates multiple facilities across Brooklyn and...


  • New York, New York, United States Levy Full time

    Company OverviewLevy is a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.Job SummaryWe are seeking a highly skilled Food Service Supervisor to assist our Executive Steward and Stewarding Manager in maintaining high quality standards in all aspects of the department...


  • New York, New York, United States Inspir Carnegie Hill Full time

    About the RoleIn this role as a Healthcare Services Supervisor, you will oversee the delivery of high-quality care to our residents. You will be responsible for assessing residents' needs, developing care plans, and collaborating with interdisciplinary teams to ensure the best possible outcomes.Key ResponsibilitiesConduct comprehensive assessments to...


  • New York, New York, United States Conrad Hotels & Resorts Full time

    As a Guest Services Supervisor at Conrad New York Downtown, you will play a key role in delivering exceptional guest experiences and driving revenue growth through effective management of our Front Desk, Guest Services, PBX, Bell, and Door departments. Your responsibilities will include directing and administering Front Office operations, developing team...

  • Program Supervisor

    4 weeks ago


    New York, New York, United States Tempositions, Inc. Full time

    This is a temporary position as a Program Supervisor for homeless services. The job involves site visits to work with clients and follow-up on case management, including case conferencing and housing assistance. Site visits can be in any of the 5 boroughs, approximately 2 visits per week.As a Program Supervisor, you will also perform administrative tasks as...