Leader in Development

4 weeks ago

New Orleans, United States Omni Hotels Full time

OverviewRoyal Orleans HotelThe Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.Omni Royal Orleans associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.Job DescriptionThe Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.ResponsibilitiesWill learn and perform all aspects of Front Office and Housekeeping operationsOversees the performance of staff and takes corrective actions when necessaryScheduling of staffMaintains accurate payroll records to ensure staff is paid correctlyCleaning and inspecting guest roomsResponds to guest requests and complaints as requiredMonitors product inventory and order additional products as necessaryInterviewing and selection of staffFollow up on established training steps.Handle guest comments and complaints and ensure guest satisfaction.Communicate with guests and receive feedback.Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standardsWill be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthlyQualificationsAn Associates degree or higher is required, preferably in Hospitality Management.Previous Housekeeping or Rooms Division experience is preferred.Must be willing to work 50 hours per week with a flexible scheduleWillingness to relocate upon completion of the program to ensure timely promotion to a management rolePrevious experience in a hotel or a related field preferredHas strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personalityProjects enthusiasm, professionalism and a positive attitude at all timesPays precise attention to detail, order and cleanlinessHas outstanding written and verbal communication skills, and exceptional phone mannerAble to adapt in a fast paced, constantly changing environment within a dynamic work scheduleOmni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.#J-18808-Ljbffr

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