Customer Experience Agent

1 month ago

San Francisco, United States hims & hers Full time

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals. About The Role You’ll be a good match for the role on our customer support team if you’re excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to dive in and join the hustle. Weekend availability required You Will: Respond to customer inquiries across email, phone, chat and proprietary messaging systems with excellent tone, grammar and spelling for written communications Resolve issues in a personalized, accurate and timely manner Build long-term relationships with our customers by offering advice related to products and services Become an expert in all things hims & hers products and offerings and maintain up-to-date knowledge in a fast-changing environment Complete trainings and up-trainings as needed Maintain highest level of discretion when dealing with customer issues Strive to meet and exceed structured performance targets Report on customer trends and feedback Complete occasional overtime when needed by the business to maintain SLAs You Have: 2+ years work experience 1+ year experience in a customer-facing support role Ability to balance attention to detail with efficient execution in a fast-paced environment Excellent problem solving and communication skills with a high attention to detail and quality Experience working in multiple systems and successfully navigating multiple sources of information Possesses a customer-first, eager-to-help approach Ability to demonstrate strong writing skills, spelling and grammar Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team Willingness and ability to work non-standard business hours, including weekends, evenings & holidays Our Benefits Competitive salary & comprehensive health benefits including medical, dental & vision Outlined below is a reasonable estimate of H&H’s compensation range for this role. H&H also offers a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that H&H employees own a piece of our company. The actual amount will take into account a range of factors that are considered in making compensation decisions including but not limited to, skill sets, experience and training, licensure and certifications, and location. Consult with your Recruiter during any potential screening to determine a more targeted range based on the job-related factors. We don’t ever want the pay range to act as a deterrent from you applying An estimate of the current hourly range for US-based employees is $19.50 — $23.50 USD. We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@forhims.com. Please do not send resumes to this email address. For our California-based applicants – Please see our California Employment Candidate Privacy Policy to learn more about how we collect, use, retain, and disclose Personal Information. #J-18808-Ljbffr

  • Customer Service Representative

    6 months ago

    San Francisco, United States Mary Spellman - State Farm Agent Full time

    Position OverviewFull, Part Time or Full Time- Must have Insurance license and be willing to work California time zone.State Farm Insurance Agent located in San Francisco, CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Mary Spellman - State Farm Agent, you will build and develop customer...

  • Airport Customer Service Agent

    5 months ago

    San Francisco, United States GAT Airline Ground Support Full time

    Airport Customer Service Agent San Francisco, CA 94128, USA Req #1392 Tuesday, July 16, 2024 Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints....

  • Airport Customer Service Agent

    4 weeks ago

    San Francisco, United States Wearegat Full time

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position...

  • Airport Customer Service Agent

    2 months ago

    San Francisco, United States Talent Acquisition Team at GAT Full time

    As a customer service agent, you are the first impression of a passenger's airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed, as well as EXCELLENT customer assistance to passengers. This position...

  • Customer Service Insurance Specialist

    4 weeks ago

    San Francisco, California, United States Mary Spellman - State Farm Agent Full time

    State Farm Insurance Agent located in San Francisco, CA is seeking a career-driven professional to join their team as a Customer Service Insurance Specialist. This role will involve building and developing customer relationships within the community to promote State Farm products, including auto, home, and life insurance.ResponsibilitiesAs a Customer Service...

  • Airline Customer Service Agent

    3 months ago

    San Francisco, United States Pacific Aviation Full time

    Hourly Pay $22.90 - $24.90 per hour Bilingual Preferred Are you craving a career that’s as dynamic and diverse as you are? Join the High-Flying World of International Airline Customer Service! If you find joy in serving others and thrive in the fast-paced, international atmosphere of the airport, we have the perfect opportunity for you. As an Airline...

  • Airline Customer Service Agent

    5 months ago

    San Francisco, United States Pacific Aviation Full time

    Hourly Pay $22.90 - $24.90 per hourBilingual PreferredAre you craving a career that's as dynamic and diverse as you are?Join the High-Flying World of International Airline Customer Service!Whether you're rejoining the workforce, working towards a degree, or just looking to earn some extra cash, this could be your runway to success! If you find joy in...

  • Customer Relations Representative

    6 months ago

    San Antonio, United States Blake Kohutek - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities: Establish customer relationships and...

  • Customer Service Agent

    5 months ago

    San Francisco, United States SFO Full time

    Overview: ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing...

  • Freight Customer Service Agent

    1 month ago

    South San Francisco, United States Select Staffing Full time

    Description Select Staffing is now hiring a Freight Customer Service Agent for Logistics Company in South San Francisco, CA. Pay Rate: $22-$27/hr. BOE Shift Schedule: Monday to Friday, 8:30 am to 4:30 pm Job Responsibilities: -Process the workflow of cargo movements for customer and vendor satisfaction. -Insure timely movement of cargo from origin to...

  • Rental Sales Agent

    3 weeks ago

    San Francisco, California, United States SFO Full time

    About the RoleWe are seeking a skilled Rental Sales Agent to join our team at SFO. As a key member of our Branches & Operations division, you will be responsible for providing exceptional customer service and driving sales growth.ResponsibilitiesCustomer Service: Prepare rental agreements, advise on and upsell vehicles and optional extras to customers, and...

  • Customer Service Agent

    6 months ago

    San Francisco, United States Enterprise Mobility Inc Full time

    Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. This position is for the San Francisco Airport located at 780 North McDonnell Road, San Francisco CA 94128. The pay is $22.50 / hour with the opportunity...

  • Customer Service Agent

    2 weeks ago

    San Francisco, United States Enterprise Full time

    Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. This position is for the San Francisco Airport located at 780 North McDonnell Road, San Francisco CA 94128. The pay is $22.50 / hour with the opportunity to earn...

  • Airline Customer Service Agent

    5 months ago

    San Francisco, United States SFO Full time

    Overview: Click here to Apply or email your resume directly to recruitment@pacificaviation.com to be considered for a screening session. Hourly Pay $22.90 - $24.90 per hour Part-time and Full-Time Shifts Available! Bilingual Preferred see below for preferred languages Are you craving a career thats as dynamic and diverse as you are? Join the High-Flying...

  • Customer Service Agent

    3 days ago

    San Diego, United States Alaska Airlines Full time

    Alaska Airlines - JobID: 517C29609BC048A6BAE4718E661A5A2C [Customer Service Representative] As a Customer Service Agent at Alaska Airlines, you'll: Respond to guest inquiries and perform various tasks in ticketing, check-in, and boarding areas; Sell tickets and ensure cabin accommodations; Evaluate and prepare flights by arranging seat assignments and load,...

  • Product Marketer

    4 weeks ago

    San Francisco, United States Radius Agent Full time

    Job Title: Product Marketer Location: San Francisco, (in-office one day per week) Company: Radius Agent About Radius Agent: Radius Agent is a fast-growing platform empowering real estate agents with tools and resources to grow their businesses. We're looking for an experienced Product Marketer to drive product adoption and retention, manage end-to-end...

  • Customer Service Agent

    7 days ago

    San Antonio, United States Marketing Consultancy Lab Full time

    Position: Customer Service Agent Location: San Antonio, TX Employment Type: Full-time Job Summary: We are seeking a highly motivated and empathetic Customer Service Agent to join our team. As the first point of contact for our customers, you will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving complaints, and...

  • Customer Service Agent

    3 months ago

    San Francisco, United States Air Canada Full time

    Description Location: San Francisco, CA, United States (Onsite) Starting Salary: $22.47/hour Branch: Cargo Category: Unionized (IBT) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and...

  • Intern - State Farm Agent Team Member

    3 weeks ago

    San Antonio, United States Jeff Ellis - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in San Antonio, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jeff Ellis - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Ramp Service Agent

    1 month ago

    San Francisco, California, United States Signature Flight Support Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Ramp Service Agent to join our team at Signature Flight Support Corporation. As a Ramp Service Agent, you will be responsible for providing exceptional customer service to our clients while ensuring the safe and efficient operation of our ground support equipment.Key ResponsibilitiesCustomer Service:...