Guest Service Agent

3 weeks ago


Catoosa, United States Cherokee Casino & Resort Full time
Job Description

At Cherokee Nation Entertainment, you'll be the friendly voice that enhances our guests' experiences. As a Guest Service Agent, you'll assist with hotel and restaurant reservations, concert ticket sales, and inquiries about our One Star Rewards program. Your role is essential in providing top-notch service, answering questions, and fulfilling requests while accurately navigating our systems. We're looking for team members who are eager and committed to creating memorable moments for our guests.

In this dynamic environment, you'll enjoy the excitement of the gaming and entertainment industry while working alongside a small and supportive team. We value accountability, flexibility, and a commitment to service excellence. If you thrive in a fast-paced setting and are ready to make a positive impact, we want to hear from you

Responsibilities

  • Deliver an amplified experience when talking with guests.
  • Responsible for answering basic questions such as, hotel and casino amenities to promotional offers to more challenging questions such as deposit and cancellation inquiries, website and phone app navigation.
  • Fulfill guests request for hotel room, restaurant and concert tickets based on availability; inform guests of all required information.
  • Utilize and update multiple operating systems with accuracy when completing fulfillments.
  • Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of One Star Rewards including benefits and exclusive offers.
  • Performs other job-related duties as assigned.
  • No supervisory/management authority.
Qualifications
  • High School Diploma or General Education Degree (GED)
  • 2+ years of call center and/or hotel experience, or an equivalent combination of education and experience.
  • Working knowledge of hotel computer and property systems.
  • Working knowledge of Microsoft Office products.
  • Excellent oral and written communication skills.
  • Proper phone etiquette.


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