Concierge / Receptionist

3 weeks ago

Lititz, United States Brethren Village Retirement Community Full time
Description

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Brethren Village Retirement Community, in Lititz, PA, is seeking a Concierge for part-time employment.

Our Concierge team provides a variety of services to Residents, in a helpful and efficient manner. The Concierge serves as the primary point of contact for Residents and guests of Brethren Village, and provides exceptional customer service at all times.

The Concierge:

  • greets and welcomes visitors to Brethren Village; directs visitors
  • provides assistance to Residents with a variety of issues, or directs their inquiries to others as appropriate
  • responds to numerous phone calls and requests for information and assistance, in a prompt and courteous manner
  • tracks information using computer programs and apps; accurately completes data entry
  • distributes mail and packages throughout campus when needed
  • provides general administrative support for projects and events, working collaboratively with staff from various departments
Work Schedule:
  • Part-time: day shift; typically 8 to 24 hours per week; work days and hours will likely vary a bit from week to week
  • Weekend work and some holiday work is required (Brethren Village provides an extra $1.00 per hour for weekend work)
Requirements
  • a high school diploma or G.E.D.
  • dependability: ability and willingness to meet attendance standards
  • the ability to read and to complete online training independently
  • ability and willingness to consistently work in a safe and alert manner, and to report to work fit for duty; commitment to wearing protective equipment as required for the position, and adhering to all health and safety standards
  • the ability and willingness to interact in a professional and friendly manner with colleagues
  • the ability to provide exceptional service to others
  • ability and willingness to represent Brethren Village and carry out responsibilities in a manner aligned with our core values of caring, integrity, stewardship, and excellence
Additional Requirements for This Position:
  • at least 1 year of prior, related experience as a receptionist, office or administrative assistant, customer service specialist, or concierge
  • must be comfortable interacting with campus visitors, Residents, and staff
  • must provide exceptional customer service at all times, and deal with difficult situations in a professional and courteous manner
  • must possess effective computer skills: the ability to use applications and databases independently; work proficiently with Word, Excel, and Outlook email
  • must be able to remain calm in a fast-paced environment; must be able to work effectively with interruptions
  • must handle petty cash in a responsible manner
  • must exhibit accuracy with work, including data entry
  • flexibility with work schedule
  • ability to carry and deliver mail and packages throughout the campus if needed


For the health and safety of all members of our community, Brethren Village maintains a drug-free, alcohol-free, and tobacco / smoke-free work environment.

Offers of employment are contingent on successful completion of a professional / employment reference check; verification of education and credentials as applicable to the position; a post-offer criminal background screen; a post-offer physical exam, drug screen, TB test, required vaccinations.

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