Product Implementation Specialist
2 months ago
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Product Implementation Specialist
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locations
United States - Canton, OH
time type
Full time
posted on
Posted 13 Days Ago
job requisition id
R49563
Job Summary:
We are equivant, a leading software provider for the justice community, and we’ve opened a role for an Implementation Specialist in our CourtView Justice Solutions Inc. business unit.
This new Implementation Specialist role will leverage our JWorks Case Management software application to help our customers from coast to coast improve their daily court case management taking the process to a whole new level.
You’ll drive the success of a company that’s served the courts for 20+ years. equivant is a progressive software company with a casual culture. We offer an autonomous work environment, an annual bonus and multiple growth opportunities throughout our organization.
Our unique, highly configurable software allows our customers to configure the system to suit their specific business processes. We work along-side our customers to help drive improved processes and offer a comprehensive case management solution that is both efficient and flexible – a must in the judicial system today. Because you’ll be needed on-site with our customers to perform business process reviews and the configuration to satisfy their processes, you can expect to travel around 25%. In order to be considered, you’ll need 2+ years of court experience preferably with experience using and/or supporting court case management system software.
In return, our next Implementation Specialist will have the opportunity to work remotely if not near one of our five US office locations, and participate in our excellent bonus program. equivant is part of a growing and very successful global family, and this provides unique opportunities for those seeking long-term growth and development.
Job Description:
Job Responsibilities:
Analyze customers’ business requirements and objectives to develop business processes that will meet their needs.
Configure software applications to best meet the customer’s business needs.
Develop and deliver project deliverables such as process outlines, gap analysis and functional design documents throughout the project.
Continuously study our product offerings, and provide subject matter expertise in the setup and execution of the JWorks CMS and related software.
Deliver onsite and remote training sessions.
Facilitate software testing sessions
Provide implementation and post-implementation support as needed.
Consult with customers and determine new ways for them to improve their operations through new service or product offerings.
Provide feedback to our product management and marketing teams for improved customer communications and product enhancements.
Assist in developing new training curricula for new products and enhanced functionality as needed
Travel to customer sites across the country to help improve their operations through the use of our products and services.
Required Skills/Experience:
Minimum of 2 years’ experience in the court / judicial industry
Strong knowledge of MS Office products including Word, Excel, PowerPoint, Visio.
High School Diploma or GED
Ability to travel 25%
Desirable Skills/Experience:
Court case management software experience
Software
implementation/oversight
administration experience
Experience as a trainer with demonstrated understanding of adult learning principles
Presentation skills
Bachelor’s Degree in Criminal Justice, Management Information Systems or related field
Worker Type:
Regular
Number of Openings Available:
2
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We are driven by a justice system that instills confidence through its processes and is accessible to all citizens. Like you,
e
quivant
aims to embrace community while advancing justice and deliver better outcomes to all who touch the justice system. We do this through our deep domain knowledge, modern technologies, and expert services that help promote public and individual safety by informing decisions at every step. As fellow stewards of justice,
equivant
is committed to your mission and we value your ideals. Our people operate with fairness and integrity, believing that there is no such thing as “good enough”.
The equivant group of companies is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.
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