Senior Human Resources Manager
1 month ago
Who We Are:
TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.
What You Will Be Doing:
The Senior Manager, Human Resources is responsible for overseeing the Human Resources function for the TransPerfect Connect (TPC) division, one of many family of companies that provides language services and technology solutions for global businesses. TPC has contact centers in Phoenix, El Paso, Costa Rica, and the Dominican Republic. Altogether with additional remote staff, TPC has over 1,300 employees, poised to grow to 5,000 employees over the next few years. The Senior Manager, Human Resources leads a team of HR professionals, located in contact center locations, who support employees, supervisors, and senior management. The day-to-day work of this role will support all stages of the employee lifecycle including answering general questions, facilitating training, and partnering with management to resolve employee relations issues. The Senior Manager, Human Resources is responsible for evaluating employee programs, making improvements to employee relations policies, and making sure all employee-related policies align with corporate goals and established regulations. This position is responsible for ensuring compliance with state, federal labor legislation requirements and labor reporting. The Senior Manager, Human Resources is responsible for ensuring that employment laws and related policies and processes for domestic and international locations are secured and followed. The Senior Manager, Human Resources will work closely with the VP of Operations as well as the rest of the HR team to ensure timely deliverables of projects, policies, and division specific process improvements.
DESCRIPTION
- Partner with VP of Operations and key stakeholders on strategic initiatives, including developing compensation incentive plans leveraging market analysis and pay surveys
- Partner with management to understand and resolve employee relations issues including providing guidance on company policies and procedures, advising on disciplinary action, writing performance improvement plans, and addressing general concerns
- Manage a team of HR professionals that support all U.S. and international locations for the TransPerfect Connect division
- Oversee employment-related investigations and work with legal counsel as necessary
- Support processes through the employee lifecycle including performance management, organizational change, and conduct issues
- Review employee handbooks and SOPs for legal compliance, maintain, and make updates as required
- Facilitate the development of senior level job descriptions in compliance with relevant federal, state, and local laws for all positions
- Ensures all employment practices comply with federal, state and local regulations
- Review federal, state, and local compliance changes such as paid sick leave and make policy changes where appropriate
- Ensures development and delivery of trainings for management on various topics such as effective communication as well as annual compliance training for employees
- Oversee and review HR processes and initiate changes to improve efficiency and scalability
- Primary point of contact for all EEOC, DFEH and NLRB inquiries/claims
- Perform other special projects or duties when required
REQUIRED SKILLS
- Exceptional interpersonal skills, relationship-building and an ability to connect with employees and management
- Excellent written and verbal communication skills in English are required as well as good public relations, public speaking, instructional/teaching, and customer service skills
- Proficiency in Microsoft Office applications and Human Resources Information Systems (HRIS) with preference in Workday experience
- Must have the ability to manage multiple tasks in a fast-paced environment and be able to prioritize responsibilities
- Comfortable in difficult situations
REQUIRED EXPERIENCE AND QUALIFICATIONS
- Minimum Bachelors degree or equivalent work experience in Human Resources or related business field
- 5 to 7 years experience in HR
- Minimum of 3 years managing HR professionals
- HR call center experience preferred
- Experience with creating a culture of engagement, collaboration and teamwork in a diverse environment
- Experience in compensation strategy, performance management, employee relations, talent acquisition, and the ability to apply this information in a manner compliant with relevant employment law
- Multi-state employment law experience preferred
- HR certification preferred
DESIRED SKILLS AND EXPERIENCE
- Experience using Workday
- Bi-lingual in English and Spanish
- Experience managing international locations, especially Latin America
Why TransPerfect:
For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed but also encouraged. In this fast-paced environment, employees are intellectually stimulated, so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
- For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com
Why TransPerfect:
For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed but also encouraged. In this fast-paced environment, employees are intellectually stimulated, so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.
We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law
For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com
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