Solutions Engineer

About us

At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

An Auctane a Solutions Engineer is an experienced operational and technical sales professional who works with clients on-site to identify their needs and develop customized business solutions using Auctane's products and services with a strong understanding of the small parcel shipping industry. They work closely with the sales team to understand the client's business, logistics, and IT environment, and then design and present solutions that meet those needs. An Auctane Solutions Engineer also plays a key role in the pre-sales and implementation process, providing operational and technical support to the sales team and answering any operational and technical questions clients may have.

Solutions Engineers play a vital role in the success of any logistics and technology company. They are the bridge between the sales teams and product teams, and they are responsible for ensuring that clients have the best possible experience with the company's products and services. Auctane has many solutions directly tied to their product and services and many more tied to their partners. An Auctane Sales Engineer is the subject matter expert understanding these solutions and the monetization impact they being to Auctane and the client.

Location

• This is a remote position based in the eastern region of the U.S. Ideal candidates will be located in the New York metro area, New Jersey, Philadelphia or Eastern Pennsylvania

Travel Requirements

• Up to 75% spent in the field.

What will you be doing?

• Serve as primary logistics, operational and technical sales point of contact for Auctane sales teams and clients during the pre-sale's engagement and implementation process.
  • Develop logistical, operational, and technical solutions for both internal sales teams and clients.
  • Leverage the "ShipMatch®" process to match clients to both the proper technology and mix of carriers to meet the client's needs.

• Build and deliver customized analysis and proposals to drive customers to adopt Auctane technology and shipping solutions quicker.
  • Demonstrate a master level of understanding of Auctane and partner technology solutions.
  • Clearly articulate, both written and verbally, the key value propositions of the solution.
  • Deliver product demonstrations tailored to the prospect's defined needs.
  • Analyze and present shipping data to meet client's expressed needs.

• Develop and maintain a deep understanding of both Auctane's carrier and technology solutions.
  • Maintain a close working relationship with the Product and Engineering teams to fully understand changes to the platforms and carrier agreements and offerings.
  • Become familiar with all documentation, and become able to quickly find necessary resources.
  • Be able to articulate the different solutions available to client's and the sales teams.

• Collaborates with other Auctane departments to ensure Sales commitments, technical solutions, and marketing programs are successful.
  • Communicates technical gaps and opportunities to the Product and Engineering teams to improve product adoption and usability.
  • Document success and failures tied to Auctane products that impacts sales both positively and negatively.

What are we looking for?

• Bachelor's degree preferred or equivalent work experience.
• Three or more (3+) years of technical selling experience preferred.
• Three or more (3+) years of shipping/eCommerce industry experience preferred,
• API and application development skills preferred.
• Ability to use Excell/Google sheets at a strong level preferred.

What will make you stand out?

• Strong persuasion skills to motivate decisions with positive outcomes.
• Ability to work closely with other teams and team members.
• Excellent verbal and written communication skills, listening, questioning.
• Deep understanding of the ecommerce fulfillment market and value proposition.
• Strong analytic skills to perform market and competitive analysis.
• Ability to write market requirement documents.
• Deep technical understanding of technical platforms, familiarity with the software development lifecycle.
• Ability to communicate disparate system requirements and business value.
• Ability to translate business needs into system or process requirements.

What do we offer?

• Discount on your personal shipment orders via stamps.com and GlobalPost.
• Charitable donation matching We are happy to support your initiatives by duplicating the amount donated.
• Volunteer day. You can take 1 day off per year in order to participate in volunteering activities We will love to see some pictures in our slack
• Referral Fee We need your support in hiring top-class talent We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn't mean you shouldn't enjoy your free time
• A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• Internal and external training, free access to online training platforms such as LinkedIn Learning.
• We offer 10 paid days off for U.S. holidays throughout the year
• Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
• Take the reins of your time off with our flexible PTO policy - because work-life balance should always be in your hands
• We offer a gym discount program to help you stay fit and healthy
• 401k employer matching program - because your future deserves a friendly boost
• We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• We've got your furry friend covered with pet insurance discounts.
• Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
• Get ready for hassle-free healthcare from the comfort of your couch - we offer free Telehealth services to keep you feeling your best
• Treat yourself to relaxation on the regular - enjoy a monthly discount at Massage Envy.
• Get ready to rock our brand with style - we've got awesome company swag to offer
• ☆We conduct annual merit reviews to recognize and reward your hard work and achievements.
• BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
• Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair
• Health savings account employer contribution for HSA medical plan enrollees.

Additional Position Duties:

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

Compensation

Salary Range for NY Candidates is: 100K Base + $25K Commission Variable = $125K OTE

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