Customer Service Representative

3 weeks ago

Union, United States Blackpoint Cyber Full time

About Us Elizabethtown Gas is a natural gas utility company that delivers safe, reliable, and affordable natural gas to over 300,000 residential, commercial, and industrial customers in Union, Middlesex, Sussex, Warren, Hunterdon, Morris, and Mercer counties. At our core, we’re dedicated to being a committed community partner, delivering exceptional customer service and developing innovative clean energy solutions to meet the needs of the future. At Elizabethtown Gas, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights. Position Summary Please note, this position is not for immediate hire, rather it is for pipelining purposes for our Customer Service Representative training classes. A career in Customer Service will provide the opportunity to provide customer service relating to billing/collections as well as customer inquiries. This typically includes ensuring that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, in a timely manner and in accordance with the consumer laws. Verifies the identity of new and existing customers. Additionally, this involves ensuring good customer relations are maintained. Roles within Customer Service are responsible for providing the best possible service in relation to billing inquiries, credit and collection, service requests (usually related to gas turn-ons), suggestions, and complaints, customer verification, as well as social media interactions. This includes ensuring positive interactions at the call centers and customer service walk-in centers. The team is responsible for tracking BPU complaints and other mandated customer experience metrics. This also includes providing and monitoring energy assistance to those who qualify. Also includes workforce management and forecasting scheduling needs. Additionally, this may include providing customers with information on programs available for energy assistance. Responsibilities Address customer bill, service and account inquiries received via phone with the goal of providing first contact resolution. Provide customers with specific account information, update and maintain accounts as requested, performing the appropriate research, and using the necessary resources to ensure accurate, efficient, and expedient responses. Use knowledge of ETG services and products to provide customers with solutions that alleviate their challenges, issues, or concerns. Prepare field orders (including but not limited to turn-ons, turn-offs, transfers, leak survey, meter change and removals). Perform transactions related to and including activation of new customer accounts. Communicate general information to address customer needs, including but not limited to web-based applications, payment options, payment locations and contact info, payment terms and information intended to help customers better understand their service, bills, or account status. Utilize guidance provided through company and departmental policies, procedures, work rules and other sources of guidance, including leadership, to make decisions regarding account protection, collection, and adjustments, including but not limited to budgets and payment arrangements. Ensure performance of work occurs within regulatory requirements, while always working within company and departmental policies, procedures, work rules and other sources of guidance, including leadership. Support and provide knowledge transfer to fellow employees. Offer solutions and solve problems that may require reliance on conceptual thinking. Provide information related to utility assistance and other options. Coordinate work requests with appropriate departments and service centers; informs customers of actions taken. Report service disruptions internal and external (vendor, process & systems). Adhere to established performance standards, policy, procedure and quality standards within service standards or metrics for work performed. Participate in product or system testing as requested. Perform other duties as assigned. Effectively transfer misdirected customer requests to an appropriate department when assistance cannot be provided. Assist employees of a higher classification as assigned by management and perform other similar or less skilled work as assigned by management. Qualifications Customer Service Representative Test. High school diploma or GED. Explore the Possibilities South Jersey Industries employs a diverse range of talent – from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to “bring your whole self to work” every day. Benefits Package Overview SJI offers a competitive and comprehensive benefits package to eligible employees. The SJI “Total Rewards” Benefits Package include: Flexible vacation, Paid Time Off, and Sick Leave package. Comprehensive Health, Dental, and Vision Insurance. Short-term and Long-term Disability Insurance. 401(k), with generous company match. Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment. Equal Opportunity/Affirmative Action Employer At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship. #J-18808-Ljbffr

  • Customer Service Representative

    5 days ago

    Union, United States Rumpke Consolidated Companies, Inc. Full time

    Customer Service Representatives receive and respond to calls from residential customers serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall c Customer Service Representative, Customer Service, Representative, Data Entry, Contracts, Retail, Skills

  • Customer Service Representative

    4 weeks ago

    Union, United States PRECISION STAFFING, INC. Full time

    Are you passionate about helping others and providing exceptional customer service? We're looking for enthusiastic Call Center Customer Service Representatives to be the go-to contact for our customers. In this role, you'll provide information about Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service

  • Customer Service Representative

    2 weeks ago

    Union, United States Elwood Staffing Full time

    Contract-to-hire Opportunity! Company Profile. Global logistics leader. Nearly 1000 warehouse locations worldwide. Over 100,000 employees. What's in it for you? Elwood Professional associates are eligible for a comprehensive and competitive benefits Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service

  • Customer Service Representative

    2 months ago

    Union, United States LifeStation Full time

    Pay: $37,000 overtime eligibility- WEEKLY PAY - Open Shift: 12:30 pm - 9:00 pm with Sunday and a weekday off. - This is a FULL TIME and IN-OFFICE role based out of our Union, NJ headquarters. - Here at LifeStation, our mission is to leverage innovati Customer Service Representative, Customer Service, Representative, Retail, Healthcare

  • Customer Service Representative

    4 weeks ago

    Union, United States LoanMax Title Loans Full time

    Mid-American Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. Mid...

  • Customer Service Representative

    3 months ago

    Union, United States Cowan Systems Full time

    **Customer Service Representative** **Department:** Operations **Location:** Cincinnati, OH **Customer Service Representative** The **Customer Service Representative** performs in a customer service and general administrative capacity for all departments in the operation. This role is key to the continued operational success which will provide overall...

  • Customer Service Representative

    3 months ago

    Union, United States CRST International Full time

    ** Position Description** **Customer Service Representative** Location **OH, Cincinnati** Job Code **5606** Pay Band **P1-A** CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this...

  • Bilingual Customer Service Representative

    3 months ago

    Union, United States The Panther Group Full time

    The Panther Group is seeking Customer Service Representatives for a call center in Union, New Jersey. The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accurac Customer Service, Customer Service Representative, Bilingual, Representative, Retail, Staffing

  • Customer Service Representative

    2 months ago

    Union, United States Mark Williams Auto Group Full time

    With us making a **huge increase to our new and pre-owned vehicle inventory**, we very are excited to grow the Mark Williams Auto Group team! The position of Customer Service Representative is described below! As a family owned and operated business for over 25 years, we know what it takes to be successful. We expect members of our team to *"Treat all...

  • Customer Service Representative

    3 months ago

    Union, United States Vaco Los Angeles Full time

    Customer Service Representative in Cincinnati, OH at Vaco **Location:** **Experience:** Not Specified **Job Description** Vaco is seeking multiple customer service professionals in the Greater Cincinnati area, Northern Kentucky and Dayton area. These customer service professionals will handle incoming calls from customers with questions regarding...

  • Customer Service Representative

    2 months ago

    Union, United States ConstructConnect Canada Inc Full time

    ** Customer Service Representative** **Job Category****:** Customer Support **Requisition Number****:** CUSTO012757 Showing 1 location **Job Details** **Description** **What You Will Do**As a Customer Service Representative, you will provide post-sales/implementation support services to customers including installation, troubleshooting, problem resolution...

  • Customer Service Representative

    1 month ago

    Union, United States U-Haul Full time

    Location: 11880 Reading Rd, Cincinnati, Ohio 45241 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    3 months ago

    Union, United States U-Haul Full time

    Location: 5131 Glencrossing Way, Cincinnati, Ohio 45238 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 months ago

    Union, United States Fechheimer Brothers Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01088 Showing 1 location **Job Details** **Description** * Excellent benefits including medical, dental, 401K match, PTO and sick time * 10 paid holidays * A fun and relaxed work environment Position Description: * Communicate with our business (B2B)...

  • Customer Service Representative

    1 day ago

    Union, Kentucky, United States Sedgwick Full time

    About the RoleSedgwick is seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our service center, you will play a vital role in providing exceptional service to our clients and their customers.Key ResponsibilitiesAct as the primary liaison with clients and their customers, providing...

  • Customer Service Representative

    3 months ago

    Union, United States Wingate Mechanical Heating and Cooling Full time

    Heating & Air Conditioning Expert with 50 years of experience ***Who We Are*** We keep on growing because we only hire the best, and our customers love us for it. Weve been at this a long time here in Cincinnati. Youve probably seen our trucks and our ads. What you dont know is what its like to be a part of a team like this. How much you feel appreciated...

  • Customer Service Representative

    2 days ago

    Union, Kentucky, United States Fifth Third Full time

    Job Summary:Fifth Third Bank is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our financial center team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.Key Responsibilities:Customer Experience:Develop...

  • Customer Service Representative

    3 months ago

    Union, United States LIFESTATION INC Full time

    Job DescriptionJob DescriptionDescription:Pay: $37,000 + overtime eligibility- WEEKLY PAYOpen Shift: 12:30 pm - 9:00 pm with Sunday and a weekday off.*This is a FULL TIME and IN-OFFICE role based out of our Union, NJ headquarters.*Here at LifeStation, our mission is to leverage innovative technology and services to transform the lives of seniors and help...

  • Customer Service Representative

    2 weeks ago

    Union, United States LIFESTATION INC Full time

    Job DescriptionJob DescriptionDescription:Pay: $37,000 + overtime eligibility- WEEKLY PAYOpen Shift: 12:30 pm - 9:00 pm with Sunday and a weekday off.*This is a FULL TIME and IN-OFFICE role based out of our Union, NJ headquarters.*Here at LifeStation, our mission is to leverage innovative technology and services to transform the lives of seniors and help...

  • Customer Service Representative

    3 weeks ago

    Union Gap, United States Circle K Full time

    Store 2709513: 2 East Valley Mall Blvd, Union Gap, Washington 98903 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...