Service Coordinator

7 days ago


Rochester, United States Rotork Full time

Company DescriptionJob DescriptionThe Service Coordinator will be responsible for the effective coordination of Service Technician scheduling and administration, collaborating with other functions, and use their organizational skills to guide the Service team to success.Reporting to the Service Supervisor, this opportunity will allow you to understand the needs of the client, prepare accurate and timely quotations, and coordinate the delivery of parts and services to meet the client expectations.This person will lead the raising of non-conformance reports and communicate with Quality and Engineering departments for warranty related issues and be responsible for generating, maintaining, and closing service orders.Responsibilities: Maintain and administer service schedule which includes all field service jobs and in house service jobs Establish and maintain relationships with customers (clarify and meet customer expectations, coordinate order/schedule changes, perform after service follow up, etc.) Communicate consistently with Channel Partners and ASM's about work to occur in their territory Coordinate with service technicians to ensure the timely completion of their paperwork (service invoice, service reports, etc.) Raise Non-Compliance Reports (NCR's) and communicate with quality department and Engineering for warranty related issuesService Documentation / Administration:Responsible for generating, maintaining, and closing service tickets. Provide quotations to customers for in house and field service jobs and maintain quote order log. Complete service invoicing Assist with purchase requests for service jobs. Provide detailed service reports to all involved departments, once work is completed. QualificationsStrong customer service skillsAbility to multi-tasks and organize prioritiesUnderstanding of basic electrical schematics and wiring diagramsProficient in Microsoft Office applications, MTMSExperience of working in a practical engineering environmentHourly Rate: $24 - $30/hr + bonus #Li-Hybrid #HPAdditional InformationRotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.Our purpose is Keeping the World Flowing for Future Generations.For over sixty years, the world has relied on us to create the things that keep everything moving.From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.



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