Sales Associate

2 months ago

Roanoke, United States Hudson Group Full time

Title:Sales Associate Location:Roanoke-Blacksburg Regional Airport * Contributing to achieving store goals using their customer service and product knowledge skills. Sales Associates are responsible for delivering the highest of Customer Service standards that exceed customer expectations, and act as ambassadors of the brand, ensuring that all customers have a pleasant shopping experience. They are also required to maintain adequate stock level of all products carried in the stores, and maximize sales by efficiently receiving product deliveries, restocking of the stores and assisting in the daily operation of the store.

* Working at the **RoanokeInternational Airport**

* Know individual and store sales targets for every working shift.

* Engage customers on the selling floor with a focus on customer service.

* Maintain high energy and a professional manner at all times.

* Solves customer problems and exceeds expectations in store.

* Services multiple customers using outstanding Customer Service standards.

* Responsible for name capture and customer relationship and after-sales service.

* Manages a high service level with customers at all times.

* Manages transactions at the cash register with accuracy and efficiency.

* Communicate product knowledge to customers.

* Participates and contributes in daily briefings, staff meetings.

* Follows all communication and manager's direction.

* Maintains the store environment, store organization, and visual display, and store sets.

* Keep inventory organization and integrity in transactions while displaying all current merchandise at all times.

* Process product shipments and transfers.

* Participate in and complete any Brand/product knowledge training.

* Complete the Duty +1 and Out in Front associate training certification program.

* Assist in onboarding and training of new associates.

* Acknowledge and greet customers as they enter the store or approach the cash wrap

* Follow all company policies, cash handling policies and special store loss prevention procedures

* Communicate effectively with customers, fellow employees, and store management

* Effectively operate a cash register

* Know basic store layout to assist customers in their selection of products and be able to answer customer questions about the entire store

* Be knowledgeable and familiar with the surrounding businesses/offerings within the facility

* Communicate pricing, out of date and inventory issues with management

* Assist other store employees in maintaining security in stores

* Stock merchandise

* Inform management of any out of stock situations

* Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise on store fixtures and displays

* Assist with book inventory process (i.e., ordering, receiving, returns)

* Perform related work as assigned

* Be able to lift 40 pounds

* Know and follow all Company Policies, Receiving Procedures, and Receiving Room Standards.

* Understand all store Loss Prevention Procedures are designed to minimize internal and external shrink.

* Work with other warehouse employees to receive all shipments promptly.

* Sort and price all merchandise accurately and efficiently.

* Write and acknowledge orders.

* Deliver merchandise to stores.

* Prepare merchandise for return to vendor accurately and on time.

* Immediately inform management of any out-of-stock situations.

* Helps train new warehouse associates.

* Communicate effectively with customers, fellow employees, and store management.

* Know basic store layout to assist customers in their selection of products and can answer customer questions about the entire store.

* Be knowledgeable and familiar with the surrounding businesses/offerings within the facility to assist customers.

* Help maintain a neat, clean, organized store including sweeping, dusting, straightening of merchandise on store fixtures and displays.

* Report shoplifting incidents or internal theft situations to store management.

* Perform light maintenance in stores and warehouses.

* Drive company vehicle as required.

* Perform related work as assigned.

* Comply with company dress code.

* Show passion and pride for The Brand in every area of responsibility.

* Ability to lift at least 40lbs.

* Execute 5 Customer Service Standards at all times :

+ Greet the Customer.

+ Offer assistance to each and every customer.

+ Ask Lifestyle Questions to Suggest Appropriate Product.

+ Provide quick and accurate service.

+ Thank the Customer each and every time.

* Minimum 2 years retail experience in high-end fashion retail.

* Only those with a high-end or department store retail and electronics background will be considered.

* High School Diploma or equivalent.

* Prior stockroom or warehouse experience preferred.

* Health & Well Being: Medical/Dental/Vision Insurance

* Paid Time Off

* Various Personal and Parental Leave Programs

* Universal Life Insurance

* Retirement Programs & Matching Employee Contributions: 401K & RRSP

* Employee Recognition & Anniversary Programs

* Training, Development, and Growth Opportunities

* Tuition Assistance & Scholarship Programs

Alternatively, you can apply to this job using your profile on one of the following sites:

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