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Customer Service

3 months ago

Mundelein, United States Medix Full time
JOB SUMMARY

We are seeking a dynamic, hard-working professional with a solid education or background in customer service and a desire to work for a fast-paced, large medical device manufacturing corporate organization. In addition to customer skills, you must have a roll-up your sleeves attitude. You will be responsible for phone and email communication with clients to follow up on recall notices and document customer responses and any resulting injuries.

MAJOR RESPONSIBILITIES
  • Follow up with clients via email and phone regarding recalled products.
  • Record all information and data regarding customer experiences with recalled products.
  • Document any known injuries that have occurred with recalled products.
  • Responds to inquiries made by management to resolve customer needs or concerns, including recall instructions, account listing information, and product returns and credit information.
MINIMUM JOB REQUIREMENTS

Education
  • High School Diploma or equivalent.
Work Experience
  • At least 2 years of customer service
Knowledge / Skills / Abilities
  • Strong data entry skills
  • Customer service experience over the phone
  • Advanced skills level in Microsoft Office (Outlook, Word, Excel, etc.)
  • Demonstrate excellent organizational skills
  • Demonstrate an eagerness to assist internal and external customers
  • Excellent verbal and written communication skills