Customer Care Representative Scottsdale, AZ Customer Care

3 weeks ago

Scottsdale, United States Landsea Homes Full time

* customer care representative

**Customer Care Representative**

**Location:**

Scottsdale, AZ

**Objective:**

Provides excellent customer experiences to all Landsea Homeowners. Supports the Customer Care Department ensuring Landsea Customer Care is performed in a timely, efficient, courteous and professional manner. Supports/participates in the facilitation of all warranty requests for homeowner and completed walk throughs to educate Homeowners on all aspects of their new home.

**Essential Duties and Responsibilities:**

* Performs quality control inspections within the Landsea quality control guideline.

* Prepares home and conducts Homeowner Orientations.

* Cooperates/collaborates with construction teams in delivering a quality home.

* Addresses Homeowners concerns in a prompt/courteous manner relating to warranty items needing repair and within the Customer Care Department parameters.

* Visits customer at their home to inspect/perform accurate assessments and answers questions for all service requests submitted by Homeowners.

* Coordinates and schedules Subcontractors to complete home repairs.

* Fields incoming phone calls from Homeowners, Subcontractors and office staff.

* Creates purchase order requests, work orders, and other essential paperwork in an accurate and timely manner.

* Performs minor home repairs, adjustments and touch-ups.

* Actively seeks and acquires signed acknowledgement from homeowners on all completed work.

* Assists in maintaining a safe, professional and clean work environment.

* Actively promotes/solicits positive survey responses from homeowners.

**Key Attributes:**

* Demonstrates passion and commitment to customer care department mission and that of Landsea.

* Cultivates excellent working relationships with their Landsea Team, Homeowners, prospective Homeowners, Vendors and Subcontractors.

* Takes initiative in organizing, managing and completing assigned tasks according to established department and company procedures and deadlines.

* Uses best judgment to problem solve based on experience/knowledge in the industry, knowledge of existing product/project, homeowner service history and overall department and company procedures.

**Supervisory Responsibilities:**

* None

**Key qualifications include:**

* High school diploma or general education degree (GED); 5 years customer service and preferred 12 months of demonstrated experience in home construction including Customer Care.

* Associates Degree (A.A.) or certificate preferred.

* General knowledge of the residential building industry, tools & equipment.

* Basic ability to read and reference blue prints

* Excellent Written and Verbal Communication Skills

* Problem-Solving

* Computer Literacy- basic MS Office- Outlook, Word, Excel

* Smart Phones, tablets & apps.

* Math Aptitude

**Physical Requirements:**

This is position has both office and field responsibilities, which requires the ability to operate a motor vehicle, climb stairs/ladders, read plans, bend, stoop, reach, lift, and move and/or carry items in excess of 50 pounds. Office work requires sitting at a computer monitor for extended periods of time, completing paperwork, receiving/returning phone messages. Finger dexterity in operating a computer keyboard and calculator. Must be able to work both indoors and outdoors.

**Safety Requirements:**

This position is a safety-sensitive position and includes tasks or duties that could affect the safety and health of the employee performing the task or others. This position requires OSHA 10, CPR/First Aid and Fire-Safety Extinguisher training, provided by the company.

**Travel requirements:**

This position will require some occasional driving to other projects and the corporate office in Scottsdale.

Must be authorized to work in the United States.

This position is full time.

**Contact Email:**

jwalker@landseahomes.com

**Do Not Sell My Personal Information**

** Manage Consent Preferences**

Always Active **Sale of Personal Data**

Always Active

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