Service Writer

1 month ago

Cincinnati, United States Performance Automotive Network Full time

Overview:

We currently have a unique opportunity for an enthusiastic Service Writer who has above average communication skills and is driven to provide personalized assistance to our clients. As a Service Writer, your main responsibility will be to advise customers on suitable maintenance and repair services. At Performance Kings Honda, we value a Service Advisor who possess extensive product knowledge and will offer genuine and approachable advice to our customers.

  • Earn $68,000 to $92,000.00 Annually (experience based)
  • Store hours are Monday Through Friday 7:00 am to 6:00 pm
  • Saturdays 8:00 am to 5:00 pm

Performance Kings Honda in Cincinnati is the highest volume Honda dealer in the area for over 12 years. Our service department is state-of-the-art with 38 service bays. We offer exciting career opportunities and have a great work culture. Join us for a fulfilling career

You'll Love Performance Kings Honda's Service Team

  • Number one volume Honda Dealership in Cincinnati since 2012
  • Performance Kings Honda offers Careers not just Jobs
  • We have a long history of promoting with in our organization

Employee Benefits Available:

  • Paid vacation and personal time off
  • 401k with Generous Company Match
  • Medical insurance
  • HSA or FSA plans
  • Dental care
  • Vision coverage
  • Short- and long-term disability
  • Life insurance
  • Grief counseling
  • Living will preparation
  • Generous employee discounts on vehicles, parts and services
  • Ask about our Technician Tuition Assistance Program
  • Coming soon: "Performance Tech Academy"
Responsibilities:

Assistant Service Manager:

  • Maintain your Customer Satisfaction Scores at or above the district goal
  • Receiving in customers and their automobiles in the most effective and timely manner
  • Constant communication with your service technicians and customers
  • Calling customers with diagnostic results and recommendations from your technicians
  • Selling the recommendations from your technicians
  • Communicate authorized recommendations to your technicians with a promise time for completion of work
  • Prompt call to customers when vehicle is washed and ready
  • Notify your customer if there are any delays to the promise time and why
  • Close all repair orders and review with customers as they pick up their automobiles


Qualifications:
  • 2+ years of Service (Writer) experience preferred, not required
  • High school diploma/GED required
  • Competent level of computer literacy
  • Substantial time management skills
  • Have a general understanding of automotive functions
  • Must be insurable to drive customer cars and company vehicles
  • Performance Kings Honda is a drug-free workplace

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