Customer Service Representative I
4 months ago
- Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications.
- Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
- Candidates could be selected to work any of the below listed shifts: 12:30pm-9:00pm, 1:30pm-10:00pm, 2:30pm-11:00pm and 3:30pm-12:00am - Sunday-Thursday or Tuesday-Saturday schedule.
Responsibilities:
- Call coordinator - will answer phones from potential and existing customers; ask specific questions to determine need and then transfer to the appropriate dept.
- All Candidates must have:
- Internet Service (cannot connect via WIFI)
- Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net
- Candidate must have Windows 10 on computer
- Must have modem connection - Must be hardwired to your computer via ethernet cable
- Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
- Allow required software to be uploaded to their computer (CT Soft-phone, which allows incoming calls)
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