Customer Service Representative I

2 weeks ago

Jacksonville, United States Fortegra Full time
The Customer Service Representative ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers and branch representatives.

Minimum Qualifications:
  • High School Diploma or equivalency required.
  • At least 3 years of customer service experience required; experience in a call center environment preferred.
  • Experience using 3-4 systems/programs simultaneously.
  • Bi-Lingual in Spanish is a plus.

Primary Job Functions:
  • Communicates clearly and empathetically with customers by phone and email.
  • Establishes claims by inputting data from claim documents received from various queues and systems.
  • Multitasks frequently with various computer applications to process, log, and route claim documents, mail, and claim letters in between customer calls.
  • Resolves escalated situations in a courteous manner.
  • Nurtures strong, long-term relationships with customers and branch representatives.
  • Maintains a consistently positive, professional, and cooperative tone with customers, contacts, and co-workers.
  • Communicates with other departments and external parties via email, phone, and fax.
  • Acts as a team-player with co-workers, paying close attention to detail and resolving issues in the best interest of the customer, store representative and the company.
  • Remains flexible to work various shifts and is willing to learn all lines of business within the department, occasionally assisting other departments.
  • Other tasks as assigned.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Skills & Competencies Required:
  • Excellent interpersonal and customer service skills.
  • Ability to thrive in a fast-paced, rapidly changing, high volume work environment.
  • Effective verbal and written communication skills.
  • Basic to moderate skills in Word, Excel, and Outlook and other Microsoft Office applications.
  • Problem solving skills.
  • Ability to multitask using various applications and channels of communication.

Additional Information:

Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

  • Customer Service Representative I

    1 week ago

    Jacksonville, Florida, United States On-Board Companies Full time

    Job Title: Customer Service Representative I - Client Support SpecialistAbout the Company: On-Board Companies is a privately held family of companies providing various services across North America. Our mission is to provide flexible service by applying our people, processes, and technology to meet client expectations in a safe, responsible, and dependable...

  • Customer Service Representative I

    2 weeks ago

    Jacksonville, United States On-Board Companies Full time

    On-Board Administrative is hiring a Customer Service Representative I Bi-Lingual -   For immediate consideration please send your resume to   Subject Line: Position Title and State you are Located  About Us:  On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our...

  • Customer Service Representative I

    2 weeks ago

    Jacksonville, United States On-Board Companies Full time

    On-Board Administrative is hiring a Customer Service Representative I Bi-Lingual - For immediate consideration please send your resume to  Subject Line: Position Title and State you are Located About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our...

  • Customer Service Representative I

    2 weeks ago

    Jacksonville, United States Fortegra Full time

    The Customer Service Representative ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues for customers and branch representatives.Minimum Qualifications:High School Diploma or equivalency required.At...

  • Customer Service Representative

    7 days ago

    Jacksonville, Florida, United States UF Health Full time

    Overview:We are seeking a skilled Customer Service Representative to join our team at UF Health. As a key member of our staff, you will be responsible for scheduling patient appointments and managing the clinical medical records system.This role requires effective communication skills, as you will serve as a liaison between patients and hospital staff. If...

  • Customer Service Representative I

    3 weeks ago

    Jacksonville, United States Ritchie Bros. Full time

    Job Description At IAA Holdings, LLC (IAA), excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through...

  • Customer Service Representative

    2 weeks ago

    Jacksonville, United States ICONMA Full time

    Our Client, a Home Security company, is looking for a Customer Service Representative I (I/O) for their Remote location. Responsibilities: Candidates are required to provide their own equipment for this role. Requirements: Call center experience required. Excellent communication skills. Intermediate knowledge of computer applications. Must have a positive...

  • Customer Service Representative

    5 months ago

    Jacksonville, United States Symrise AG Full time

    The Customer Service Representative performs the daily activities within the customer service area to ensure order fulfillment. Responsible for account management support. Provides proactive communication regarding account activity to Customers, Sale Customer Service, Customer Service Representative, Representative, Supply Chain, Manufacturing, Retail

  • Customer Service Representative

    3 days ago

    Jacksonville, United States The Adecco Group Full time

    Are you a customer service superstar with a passion for helping people? We're looking for a dedicated and results-oriented Customer Service Representative to join our clients growing team in Jacksonville, FL! This role offers competitive compensatio Customer Service, Customer Service Representative, Customer Experience, Representative, Retail, Staffing

  • Customer Service Representative

    4 weeks ago

    Jacksonville, United States Randstad North America, Inc. Full time

    Are you passionate about delivering exceptional service? As a Wealth Management Client Care Customer Service Representative, you'll be the first point of contact in our inbound call center, assisting Wealth Management clients and branch partners with Customer Service Representative, Customer Service, Representative, Business Partner, Retail, Staffing

  • Customer Service Representative

    1 day ago

    Jacksonville, Alabama, United States Papa John's Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a friendly and courteous Customer Service Representative to join our team at Papa John's. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers over the phone and in person.Responsibilities:Answering customer calls and...

  • Customer Service Representative

    2 months ago

    Jacksonville, United States Forward Air Solutions Full time

    Answer incoming customer calls and provide detail information Notify customers daily of freight availability Data entry (domestic and international bills) Maintain a driver sign in log Maintain a cash log file Maintain files in order and as outlined Customer Service Representative, Customer Service, Representative, Transportation, Retail, Airline

  • Customer Service Representative

    1 week ago

    Jacksonville, North Carolina, United States Food Lion Full time

    About the RoleThe Customer Service Representative is a critical position at Food Lion, requiring a strong focus on customer satisfaction and quality service. As a representative of our brand, you will be responsible for delivering exceptional customer experiences and promoting our products and services.Main Responsibilities:Provide fast, easy, flexible and...

  • Customer Service Representative

    1 month ago

    Jacksonville, United States The Grounds Guys Full time

    Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers. - Answers phones and returns all phone calls - Schedules estimates in a timely and accurate manner - Ordering of m Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    7 days ago

    Jacksonville, Florida, United States Krystal Restaurant Full time

    Job Summary:We are seeking a highly motivated and customer-focused Cashier to join our team at Krystal Restaurant. As a Cashier, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and safe work environment.Key Responsibilities:* Greets customers in a friendly and welcoming manner* Rings up...

  • Customer Service Representative

    2 weeks ago

    Jacksonville, United States StaffMyAgency LLC Full time

    Darryl Wakefield - State Farm Agency, located in Jacksonville, FL is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent.If you have a talent for customer care and understand the needs and motivations...

  • Customer Service Representative

    2 weeks ago

    Jacksonville, United States StaffMyAgency LLC Full time

    Darryl Wakefield - State Farm Agency, located in Jacksonville, FL is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent.If you have a talent for customer care and understand the needs and motivations...

  • Customer Service Representative

    2 weeks ago

    Jacksonville, United States Staff My Agency Full time

    Darryl Wakefield - State Farm Agency, located in Jacksonville, FL is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations...

  • Customer Service Representative

    1 day ago

    Jacksonville, Florida, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Domino's Franchise. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our valued customers.Key...

  • Customer Service Representative

    2 weeks ago

    Jacksonville, United States Equiliem Full time

    Global Customer Call Center Representative opportunity - 100% Remote! This opening is for 3p-1130p EST but want someone is open to all shifts in case things change. Shifts are 7am-3:30pm EST, 3pm - 11:30pm EST and 11pm - 7:30am ESTSummary of Essential Functions:We are looking for a competent Call Center Representative to field customer calls and emails,...