Assistant Front Desk Manager

4 weeks ago


San Diego, United States Town and Country Resort Full time

Overview:

Town and Country is looking for a Front Desk Manager. Welcome to the front lines of hospitality excellence As our Front Desk Maestro, you'll be the orchestrator of guest satisfaction, the conductor of check-ins, and the virtuoso of VIP treatment. With your infectious enthusiasm, impeccable organization, and knack for problem-solving, you'll ensure that every guest feels like royalty from the moment they step through our doors. If you're ready to lead our front desk team with flair, finesse, and a touch of fun, then this role is your grand entrance to a career in hospitality greatness #TownandcountrySD Pay Rate $66,560.00

Responsibilities:
  1. Guest Greetings: Warmly welcome guests with a smile and a personal touch, providing a memorable first impression and setting the tone for their entire stay.

  2. Efficient Check-Ins: Conduct check-in and check-out procedures swiftly and seamlessly, utilizing our property management system to update guest information and assign rooms with precision.

  3. Concierge Services: Serve as a knowledgeable resource for guests, offering recommendations for local attractions, dining options, and entertainment activities to enhance their stay.

  4. Problem Resolution: Address guest concerns and resolve issues promptly and effectively, demonstrating empathy, professionalism, and a commitment to exceeding expectations.

  5. VIP Treatment: Roll out the red carpet for VIP guests, anticipating their needs and preferences to provide personalized service and ensure a truly exceptional experience.

  6. Team Leadership: Lead by example and inspire our front desk team to deliver outstanding service, providing guidance, support, and motivation to achieve our goals and exceed guest expectations.

  7. Administrative Duties: Oversee front desk operations, including managing reservations, coordinating room assignments, and handling financial transactions with accuracy and attention to detail.

  8. Quality Assurance: Conduct regular audits of guest rooms and public areas to ensure cleanliness, safety, and compliance with brand standards and regulatory requirements.



Qualifications:
  • Hospitality Passion: Genuine enthusiasm for creating memorable guest experiences and a passion for delivering exceptional service with a smile.

  • Leadership Skills: Strong leadership abilities with a knack for inspiring and motivating a team to achieve excellence and surpass performance goals.

  • Communication Abilities: Excellent communication skills, both verbal and written, with the ability to interact confidently and effectively with guests and team members.

  • Problem-Solving Acumen: Proven ability to think quickly on your feet, adapt to changing circumstances, and find creative solutions to guest issues and operational challenges.

  • Organizational Talent: Impeccable organization and time-management skills, with the ability to multitask, prioritize tasks, and maintain composure in a fast-paced environment.

  • Technical Proficiency: Familiarity with property management systems and other hospitality software applications, with the ability to learn new technologies quickly and efficiently.

  • Previous Experience: Prior experience in a front desk or guest service role, preferably in a hotel or resort setting, with a track record of delivering exceptional service and leadership.



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