Manager, SBO Collections, Vendor Support

2 weeks ago

Louisville, United States Norton Healthcare Full time

Responsibilities

Responsible for achieving the effective performance of cash received and compliance with approved account collection processes and procedures specific to self pay accounts and all outsourced accounts. This includes those Physician Services accounts within the EPIC SBO modules as well as, the Self Pay piece of Physician Services accounts on Practice Link. Ensures that established goals, to include A/R Days, Cash Collections, Bad Debt, Vendor Recovery/Resolution Percentages, and other metrics assigned by Senior Leadership, are met or exceeded in a positive manner while adhering to Compliance regulations. Plans, organizes and coordinates the daily work efforts of the department and oversees all inventory with all Outsourced Vendors.

Key Accountabilities:

* Demonstrates leadership by organizing work teams and continually assessing the Self Pay team, as well as outside vendors to improve work performance. Establishes achievable and quantitative performance standards for staff as well as outside vendors. Evaluates employee performance, and that of outside vendors, in order to achieve NHC goals which include, but are not limited to: Cash Collections, A/R Days, Bad Debt, and Vendor Recovery /Resolution Percentages.* Completes and conducts formal performance appraisals of Supervisor and internal staff. Ensures all staff are trained properly and provides training/guidance to outside vendor staff as well. Administers corrective actions on internal staff as appropriate and in consultations with the Director. Performs multiple quality audits, staffing analysis, reconciliation, and variance investigations on any of the outsourced patient account inventory for NHC SBO and Hospital A/R. Ensures all outside vendors follow our approved collection protocols.* Completes and conducts formal performance appraisals of Supervisors and internal staff. Ensures all staff are trained properly and provides training/guidance to outside vendor staff as well. Administers corrective actions on internal staff as appropriate and in consultations with the Director. Performs multiple quality audits, staffing analysis, reconciliation, and variance investigations on any of the outsourced patient account inventory for NHC SBO and Hospital A/R. This would also include the Physician Services accounts in the EPIC SBO module as well as the self pay portion of Practice Link. Ensures all outside vendors follow our approved collection protocols.* Acts as liaison between Outside Vendors and PFS/Norton Healthcare staff and management to resolve complaints, disputes, etc., in order to effectively and compliantly resolve the account balances.* Plans, organizes, prioritizes, and coordinates the daily work effort for all Staff, and the Supervisor in the Department. Ensures that the department's daily operations are running smoothly, and that all accounts are worked to ultimate successful resolutions, with all efforts being documented on the various collection software, with approved account collection processes and procedures specific to primarily the self pay financial class. Ensures that these assignments are communicated and followed by all staff and outside vendors as appropriate.

Qualifications

Required:

* With Bachelor's degree: Three years of experience in a healthcare setting* Without Bachelor's degree: Seven years of experience in a healthcare setting

Desired:

* Three years management #J-18808-Ljbffr

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