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Customer Support Specialist

4 months ago

Louisville, United States First Class Air Support LLC Full time
Job DescriptionJob Description

Are you a hardworking and motivated individual looking for an opportunity to join a dynamic team in the Aviation Industry? If so, Cargo Repair, an FCAH Aerospace brand located in Louisville, KY, is the perfect opportunity for you Cargo Repair is currently seeking a dedicated Customer Support Specialist. This individual ensures operational effectiveness and efficiency by developing and maintaining procedures involved in parts and inventory support, invoicing, and customer service. This position will interact with and support other staff members in the performance of their duties.

What is FCAH Aerospace, family of Aviation companies…

FCAH (First Class Air Holdings) Aerospace is a fast-growing organization that includes a family of brands, which collectively provide comprehensive aftermarket aviation solutions, focused on delivering high quality OEM, PMA, and aftermarket parts, maintenance, repair, overhaul, storage, disassembly, emergency equipment, and customer service.

Cargo Repair, an FCAH Aerospace brand, is a FAA-145/EASA-approved repair shop certified to perform overhaul and repair maintenance of Cargo components and cargo loading systems for Boeing, Douglas, and Airbus type fleets.

What you will be doing…

  • Answering and Directing Calls: Promptly and courteously answer incoming calls, direct them appropriately, and provide accurate information to callers.
  • Office and Shop Supplies Inventory Management: Regularly monitor inventory levels, order and restock supplies as needed, and manage the supply budget and purchasing records.
  • Quoting Process Management: Efficiently enter parts and relevant information into the quoting system, prepare and send finalized quotes to customers in a timely manner.
  • Work Order Quotes Preparation: Create accurate work order quotes by entering part documents and ensuring completeness and accuracy of all relevant details.
  • Customer Pricing: Provide precise pricing information to customers based on quotes and work orders and adjust pricing according to company policies.
  • Quote Process and Tracking: Track quote status from initiation to completion and follow up with customers to ensure timely responses and approvals.
  • Work Order Billing: Accurately process and bill work orders, maintain records of billed work orders, and ensure timely billing to support financial reporting.
  • Staff Credit Card Receipts Management: Collect, organize, reconcile, and submit staff credit card receipts promptly for approval.
  • File Organization and Maintenance: Maintain physical and electronic filing systems, ensuring files are organized, accessible, and up to date.
  • Parts Department Support: Assist the Parts Department during peak times or staff shortages with tasks such as inventory management, order processing, and customer service.
  • Regulatory Compliance and Safety: Ensure all activities comply with federal regulations and company policies and promote a safe working environment by following safety protocols and reporting hazards.
  • Other Duties: Undertake additional tasks and responsibilities as directed by management, adapting to changing priorities and requirements.

What we are looking for…

You will need to have:

  • High School diploma or equivalent
  • Proven track record of office management or administrative experience
  • Strong organizational and planning skills
  • Ability to multi-task
  • Detail-oriented and able to meet deadlines
  • Strong communication skills with ability to work with all personnel across multiple departments

Even better if you have:

  • At least one year of experience reading illustrated part manuals.
  • Experience working with Component Maintenance Manuals.
Reasons you will love working for an FCAH brand…
  • Competitive pay.
  • Healthcare, including medical, dental and vision, life insurance, and LTD.
  • A collaborative and supportive team environment.
  • Paid PTO and Holidays.
  • Career Advancement Opportunities.
  • 401(k) retirement plan with match and profit sharing.