Junior Support Engineer
3 weeks ago
Currently looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.
RESPONSIBILITIES
Perform pre-sales engineering and provisioning tasksWork closely with network operations and network monitoring teamsWork directly with client IT teams via email and phone to troubleshoot equipmentWork with Tier1 suppliers to open and resolve tickets and perform testingPro-actively suggest and implement system and process improvementsAssist clients with remote troubleshooting of their SIP-based PBXs’Go down to any level, including front line, to troubleshoot specific VoIP issuesNo roles, no escalations. Sometimes you double as front-line CSR. At other times you are assisting with the new install, together with the Sales Engineer overseeing the project.No travel. All support by phone and email only, from the Fargo office.Technical writing to assist with blog posts and social mediaMust be able to work flexible hours on occasion.
QUALIFICATIONS
Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the jobUnderstanding of QoS, Linux based packet trace tools, SIP signaling debug, or desire to learn the skill during on-the-job trainingFirewall experience, or previous networking employment a plusExcellent written/verbal communication skills
WHAT WE OFFER
A base salary complemented with bonus, vacation, holidays, health insurance, and 401K.
We are constantly on the lookout for exceptionally skilled and driven individuals.
Please send your resume to
jobs@voxtelesys.com . We would love to have a conversation with you
#J-18808-Ljbffr
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