Customer Service Expert

5 days ago


Emporia, Virginia, United States Food Lion Full time

**Job Summary:**

We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a Customer Service Leader, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.

 

As a key member of our Front End team, you will be responsible for maintaining high levels of customer satisfaction by ensuring excellent customer service skills and supporting your colleagues in achieving these goals.

 

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.

 

About Food Lion:

We have been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

 

Responsibilities:

  • Provide exceptional customer service by greeting each customer and using their name whenever possible
  • Support your colleagues in achieving high levels of customer satisfaction by demonstrating excellent customer service skills
  • Work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain high levels of customer satisfaction
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Maintain accurate records of customer interactions and feedback
  • Collaborate with other departments to resolve customer complaints and concerns


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