Desktop Support

Description:

The Desktop Administrator I shares responsibility and accountability for the effective lifecycle management of the clients personal and mobile computing devices, including processes and technologies associated with acquisition, inventory and asset management, imaging and installation, configuration, maintenance, renewal, and disposal. The Desktop Administrator coordinates the activities of 2-3 part-time employees who support the lifecycle management activities.

Essential Responsibilities:

Actively leads the lifecycle management of the clients personal and mobile computing devices and software, including device family determination, testing of OS image, inventory, and deployment of baseline system configuration for Windows, Apple Mac OS, and Apple iOS devices.

Supports the resolution of technology issues. Ensures that assigned incidents and requests are responded to and resolved following established standards.

Identifies, utilizes, and maintains methods and technologies to promote efficient device and software configuration management.

Collaborates on the maintenance and renewal of systems and software configuration management tools.

Effectively integrates third-party hardware (e.g., printers, scanners, copiers) and software into the customers personal and mobile computing environment.

Establishes and documents best practices for the technical support of personal computing and mobile devices.

Evaluates and recommends devices and software to satisfy specified requirements.

Applies principles and practices that promote the confidentiality, integrity, and availability of the clients information and information and technology services.

Maintains a constituent-centric approach at all times. Demonstrates professionalism in contact with others.

Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry, including best practices, evolving operational requirements, and industry trends.

Strengthen digital literacy skills through education and the application of digital technologies to effectively engage in information gathering, utilization, and data management while promoting a security culture.

Must complete all required federal, state, institution, and department training.

Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry, including best practices, evolving operational requirements, and industry trends.

Skills:

Desktop, Windows 10, Hardware, Support, Windows, Imaging, Customer service, Ticketing system, Troubleshooting, Active directory, Technical support, Help desk, Desktop, Office 365, Windows 7, etc.

Mac, mdm, jamf

Jamf is not a must have but a HUGE plus

Additional Skills & Qualifications:

Bachelors degree or equivalent academic preparation from a regionally accredited college or the equivalent combination of experience, education, and training

1-3 years of relevant experience supporting desktop and mobile computing systems.

Experience with Microsoft Windows Active Directory, Group Policy, Windows registry, Windows File and Print Services.

Working experience Apple operating systems

Familiar with ITIL (or related) service management practices, including incident, problem, configuration, and change management

A+, ITIL, or similar certifications are preferred.

Ability to provide guidance and counsel to clients

Self-motivated and proactive; works effectively with limited oversight and direction; attentive to detail; organized; ably manages resources, constituencies, projects of varying size, and multiple and competing priorities and deadlines.

Experience Level:

Intermediate Level / Fully on site / Greater Geneva area.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.